休斯顿 霍比机场的租车

缺点： Their reservation system is not tied to their inventory. They manage it "manually", in other words they wing it. So in this case they had 0 cars, about 10 people in line with a reservation and another 5 without reservation and they fulfilled it in the order of how people for in line. Ridiculous.

Ripoff

优点： Nothing

缺点： Overcharged me

Wrong airport

优点： How did reservation wind up with hotpoint? It was a disaster. Reservation was for bush airport but after it got to hotpoint it was changed to anothercairport.

You get what you pay for

优点： Lower rate that any other company by a good amount.

缺点： We arrived at the location and they didn't have cars ready for us or the customer in front of us. They told us the cars were being cleaned. Car was finally available and we went to load up. I'm not a big clean freak at all, but there was trash throughout the car (wrappers, napkins), crumbs, and old spills that hadn't been cleaned at all. I can get past cleaning the car myself. The major issue was when we went to drop off the car the morning of our flight (~7:45a on a Saturday morning) they were closed and didn't open for another hour or so. No sign indicating how or where to turn in the car, no phone number to call, nothing. Just closed. Thankfully I knew they were affiliated with Budget so we went across the street to try to turn in the car and catch the airport shuttle. To turn in a Payless rental to Budget, you have to go into the office. Not a big deal but at this point, we had burned up a lot of time trying to figure out how to turn the car in. They did accept the car, but could not provide a receipt. Thankfully the amount was correct when the receipt was finally emailed to me later that day and all was good. My husband and I joked that if you want a trash free car and an open rental office, you have to Paymore, not Payless.