奥斯汀 Austin Bergstrom的租车

缺点： There was no inventory at time of pick up so the staff tried to downgrade the class of car I would receive. Long wait. Was charged an extra charge for fuel despite filling the gas at Exxon next to airport,

优点： They eventually gave me a car. Reservation was for a mid size SUV, they offered me a four door pick up which O accepted.

缺点： Took over a hour to get car. Two clerk's for over 20 renters. Car was kind of beat up but it ran well and everything worked.

优点： Drop off was easy

缺点： Customer service was poor when I picked up the vehicle. Staff seemed more interested in visiting with each other than getting my paperwork done. Although I booked the vehicle 3 months in advance, I was first told the larger SUV I booked was no longer available and they only had smaller SUV's.

优点： nothing.

缺点： i can't speak to the condition of the car, but i ended up renting elsewhere b/c the budget line at the airport was endless and you had ONE person serving us. i traded off the hour wait and went to a new company.

$300 for a 24-hour rental? Right on!

优点： The vehicle didn’t break down and it took my family from point A to point B. That’s about the only positive about the experience.

缺点： It took nearly an hour to get the vehicle. I guess on saturdays at the airport they don’t expect any business since there were only 3 staff covering for 2 rental companies. I stood in line for almost an hour. The staff at the desk spoke so softly I could barely hear him, I guess I didn’t hear him when he added the pre-paid tank of gas for $90 which I’ve never opted for. The vehicle reeked of cigarette smoke which gave my kids a headache. I would have asked for an exchange, but after waiting as long as we did for the vehicle we decided it wouldn’t be worth the wait. As long as I remember this experience is associated with Budget car rental I won’t be using them again.

缺点： Trouble checking in,car not in correct space where told to pick up.