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威明顿 New Hanover County租车公司点评及资讯
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Enterprise则点评
租车地点
Enterprise
威明顿 New Hanover County的租车点
1740 Airport Blvd
+1 910 254 9503
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Avis则点评
租车地点
Avis
威明顿 New Hanover County的租车点
1740 Airport Boulevard
+1 910 763 1993
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9.2
缺点： I was charged $5 more than what I booked it for. They said the taxes were higher.
点评来自
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8.0
优点： NICE DRIVING CAR. VERY CLEAN.
缺点： I WAS SUPPOSE TO PICK UP MY RENTAL AT 11:00 AM BUT DID NOT GET CAR UNTIL AN HOUR LATER.
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10.0
Awesome
优点： Kind courteous service, very affordable price.
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8.4
Helpful
优点： Ease of pickup and dropoff
缺点： Wasn't aware of any EZpass and had to pay tolls in cash.
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10.0
Impresionante
优点： Servicio cortés amable, un precio muy asequible.
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Alamo则点评
租车地点
Alamo
威明顿 New Hanover County的租车点
1740 Airport Blvd
+1 844 370 9816
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9.6
优点： Both the pick-up and drop-off staff at the Alamo counter were incredible -- efficient, pro-active, pleasant -- super quick processing at each end of the reservation.
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8.4
优点： The staff was polite and easy to deal with and the pick up and drop off was effortless.
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7.2
缺点： While booking online Optional insurance should be authorized by Alamo.
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8.8
优点： Friendly, helpful staff. Easy, smooth process. Free upgrade!!
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8.8
优点： Check out was awesome - when I asked for a car with good mileage, they gave us a hybrid. We were very pleased.
缺点： We returned the car the night before but they charged us extra. I would’ve been okay with that except nowhere did I see that or hear that there was a penalty for early return.
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2.0
缺点： Drop off at Wilmington was HORRIBLE!! Got to the airport which is small to begin with and then got to the rental car lot and circled for 30 minutes trying to find a space that said “alamo” which none did. Had to call Alamo general customer support because no one was around at the airport for help. They gave me the number to the Wilmington help desk which was apparently enterprise. Who knew enterprise, national and Alamo were the same company?!?! After 30 minutes of circling I was told I could park in a enterprise spot which was so frustrating because I was looking for Alamo spots for the past half hour in the rain and dark. Then I got in to the airport to return the keys and had two random charges on just card for 63$ that the lady at the desk couldn’t explain and she told me to call my credit card company to ask them about it. Will NEVER again rent through Kayak or Alamo, such a headache.
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10.0
DC to NC One Way
优点： Expedient simple drop off. Never a hassle. Best counter people
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3.6
Dirty mismanaged cars at ILM airport
优点： About the only thing good is the price
缺点： Was given midsize truck due to not having car I reserved. This first truck had scratches all over it and was disgusting inside. Went in to get another vehicle stood in line again and was given a 2018 silverado which was covered in pet hair inside and smelled like smoke it also had the light for the oil change on. Not wanting to stand in line again and waste time while on vacation I just took the vehicle.
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5.6
优点： Easy to get to, easy to get car
缺点： Car seat had a cigarette burn in it, and there was a beer cap in the backseat. They "upgraded" me but it felt like they just wanted to get that specific car out of their lot.
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10.0
优点： Fantastic check in associates. Extremely helpful Easy renting and drop off.
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10.0
Great car great service!
优点： Easy check-in process, car was super clean, very friendly staff at the counter. No complaints at all! Everything as advertised!
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10.0
优点： Buen servicio, excelente preciso, carros limpios y nuevos. Muy satisfecha..
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9.6
优点： Both the pick-up and drop-off staff at the Alamo counter were incredible -- efficient, pro-active, pleasant -- super quick processing at each end of the reservation.
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8.8
优点： Friendly, helpful staff. Easy, smooth process. Free upgrade!!
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8.8
优点： Check out was awesome - when I asked for a car with good mileage, they gave us a hybrid. We were very pleased.
缺点： We returned the car the night before but they charged us extra. I would’ve been okay with that except nowhere did I see that or hear that there was a penalty for early return.
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10.0
DC to NC One Way
优点： Expedient simple drop off. Never a hassle. Best counter people
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10.0
优点： Fantastic check in associates. Extremely helpful Easy renting and drop off.
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10.0
Great car great service!
优点： Easy check-in process, car was super clean, very friendly staff at the counter. No complaints at all! Everything as advertised!
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10.0
优点： Buen servicio, excelente preciso, carros limpios y nuevos. Muy satisfecha..
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2.0
缺点： Drop off at Wilmington was HORRIBLE!! Got to the airport which is small to begin with and then got to the rental car lot and circled for 30 minutes trying to find a space that said “alamo” which none did. Had to call Alamo general customer support because no one was around at the airport for help. They gave me the number to the Wilmington help desk which was apparently enterprise. Who knew enterprise, national and Alamo were the same company?!?! After 30 minutes of circling I was told I could park in a enterprise spot which was so frustrating because I was looking for Alamo spots for the past half hour in the rain and dark. Then I got in to the airport to return the keys and had two random charges on just card for 63$ that the lady at the desk couldn’t explain and she told me to call my credit card company to ask them about it. Will NEVER again rent through Kayak or Alamo, such a headache.
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3.6
Dirty mismanaged cars at ILM airport
优点： About the only thing good is the price
缺点： Was given midsize truck due to not having car I reserved. This first truck had scratches all over it and was disgusting inside. Went in to get another vehicle stood in line again and was given a 2018 silverado which was covered in pet hair inside and smelled like smoke it also had the light for the oil change on. Not wanting to stand in line again and waste time while on vacation I just took the vehicle.
点评来自
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5.6
优点： Easy to get to, easy to get car
缺点： Car seat had a cigarette burn in it, and there was a beer cap in the backseat. They "upgraded" me but it felt like they just wanted to get that specific car out of their lot.
点评来自
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Hertz则点评
租车地点
Hertz
威明顿 New Hanover County的租车点
1740 Airport Blvd
+1 910 762 1010
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9.6
优点： At drop-off, I left my glasses in the car. We returned immediately, and the service people had them waiting for me! Thank you!
缺点： Really missed car not having a CD player! Would have made a 6 hr drive much more enjoyable!
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2.4
优点： Mt. Pleasant staff was friendly but didn’t offer much help but an apology.
缺点： Staff in Wilmington was extremely rude. Put me in a car that had a complete moldy smell. The car was dirty on the interior and exterior. I was denied another car. The only reason I accepted this car was because I had to get to Sputh Carolina.
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7.6
Slow leak
优点： Ease of drop off and pick up
缺点： Tire had a slow leak and by the next morning was flat. The warning light came on at night when I was in the middle of on where with no way to address it.
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2.0
优点： When the first car's key was not working so they switched vehicles quickly
缺点： My first thought with the first car after I got the car open- as none of the buttons on the key worked (including the alarm)- was "jeeze they did not clean out the smoke smell". The second car was worse. They obviously vacuumed the floor but that was it. There was cigarette ash all over the car and as a non smoker the smell was over powering. I wiped everything down and the wipes came out black. This car had obviously not been cleaned. This was my first and last time renting from hertz
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2.0
缺点： I couldn't rent because I don't have a credit card, just a debit. They could have held whatever amount they needed to, but said they couldn't. Because of time restrictions, I couldn't go downtown to rent from that location.
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6.4
Unwilling to help
优点： Car was nice, clean and picking up and dropping off was very convenient.
缺点： After dropping the car off, my return flight was cancelled. I had a rate of $13 dollars a day through Hertz for the car for 5 days. When I returned to Hertz to try and get the car for one additional night as my return flight was not till the next day, Hertz wanted to charge me $50 for one night. Hertz was pretty apathetic to the situation and I will not being using them going forward
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10.0
Easy to Drop Off
优点： Fast drop off and processing.
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5.2
Devon at Wilmington needs retraining
优点： Got a car, I was lucky.
缺点： Get rid of incompetent and ill trained staff such as Devon.
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2.8
Terrible customer service
优点： Rental was roomy.
缺点： Hertz was terrible from beginning to end. The man at the counter was so rude at pickup and could not answer the simple question of what my total charges would be. I had the total from when I hooked and didn't expect it to be any different but then he indicated that it would be more. When I asked him how much more and why he told me repeatedly, "There's no way of knowing that." I asked him could he just tell me how much he would run my card for and he told me again there was no way to know until my card was just ran. Umm what?? When I finally get in the rental it was so disgusting. There were stains everywhere, it was easily the worst rental we've ever had.
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10.0
Excellent in every way
优点： This was the easiest, most hassle free car rental I've ever experienced. super easy in and out, great car, very competent and friendly people at desk.. I'd rent at Hertz again in a heartbeat,
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8.0
Misled on the type of car.
优点： The vehicle had great gas mileage.
缺点： I reserved an intermediate. At the pick-up counter I was told none were available. Felt this was deceptive. Reminded me of a Seinfeld episode.
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10.0
优点： customer service was great
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9.6
优点： At drop-off, I left my glasses in the car. We returned immediately, and the service people had them waiting for me! Thank you!
缺点： Really missed car not having a CD player! Would have made a 6 hr drive much more enjoyable!
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10.0
Easy to Drop Off
优点： Fast drop off and processing.
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10.0
Excellent in every way
优点： This was the easiest, most hassle free car rental I've ever experienced. super easy in and out, great car, very competent and friendly people at desk.. I'd rent at Hertz again in a heartbeat,
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10.0
优点： customer service was great
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7.6
Slow leak
优点： Ease of drop off and pick up
缺点： Tire had a slow leak and by the next morning was flat. The warning light came on at night when I was in the middle of on where with no way to address it.
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8.0
Misled on the type of car.
优点： The vehicle had great gas mileage.
缺点： I reserved an intermediate. At the pick-up counter I was told none were available. Felt this was deceptive. Reminded me of a Seinfeld episode.
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2.4
优点： Mt. Pleasant staff was friendly but didn’t offer much help but an apology.
缺点： Staff in Wilmington was extremely rude. Put me in a car that had a complete moldy smell. The car was dirty on the interior and exterior. I was denied another car. The only reason I accepted this car was because I had to get to Sputh Carolina.
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2.0
优点： When the first car's key was not working so they switched vehicles quickly
缺点： My first thought with the first car after I got the car open- as none of the buttons on the key worked (including the alarm)- was "jeeze they did not clean out the smoke smell". The second car was worse. They obviously vacuumed the floor but that was it. There was cigarette ash all over the car and as a non smoker the smell was over powering. I wiped everything down and the wipes came out black. This car had obviously not been cleaned. This was my first and last time renting from hertz
点评来自
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2.0
缺点： I couldn't rent because I don't have a credit card, just a debit. They could have held whatever amount they needed to, but said they couldn't. Because of time restrictions, I couldn't go downtown to rent from that location.
点评来自
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6.4
Unwilling to help
优点： Car was nice, clean and picking up and dropping off was very convenient.
缺点： After dropping the car off, my return flight was cancelled. I had a rate of $13 dollars a day through Hertz for the car for 5 days. When I returned to Hertz to try and get the car for one additional night as my return flight was not till the next day, Hertz wanted to charge me $50 for one night. Hertz was pretty apathetic to the situation and I will not being using them going forward
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5.2
Devon at Wilmington needs retraining
优点： Got a car, I was lucky.
缺点： Get rid of incompetent and ill trained staff such as Devon.
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2.8
Terrible customer service
优点： Rental was roomy.
缺点： Hertz was terrible from beginning to end. The man at the counter was so rude at pickup and could not answer the simple question of what my total charges would be. I had the total from when I hooked and didn't expect it to be any different but then he indicated that it would be more. When I asked him how much more and why he told me repeatedly, "There's no way of knowing that." I asked him could he just tell me how much he would run my card for and he told me again there was no way to know until my card was just ran. Umm what?? When I finally get in the rental it was so disgusting. There were stains everywhere, it was easily the worst rental we've ever had.
点评来自
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Thrifty则点评
租车地点
Thrifty
威明顿 New Hanover County的租车点
1740 Airport Blvd
+1 910 343 1411
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2.0
缺点： If they allow the use of debt cards they should CLEARLY disclose up front that they will be charging you an EXTRA $15/day just bc you are using a debt card. Never again Thrifty, we will now only use Enterprise for our future rentals and pay the same price without an extra $15 charge.
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9.6
优点： friendly, helpful, quick
缺点： car had sizable blind spots.
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10.0
优点： Derrick, the staff person on duty when I picked up and returned was extremely helpful and courteous.
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8.8
优点： Friendly staff. Helpful.
缺点： Only one car available. Had a truck and van, but I wanted a car. Gave me a car and it was fine, but not much choice.
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2.0
缺点： the car was too damaged to use the attitude of the agent was poor and no one was at the counter when the flight arrived which caused a line in a very small airport. will not rent thrifty in ILM again. Did not use this car and went to another car rental company which gave an upgrade new car
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2.0
They didn't have the vehicle I reserved
优点： The staff member was friendly
缺点： I reserved a pickup truck. Their computer system allowed me to do so. I received a confirmation email that I was renting a pickup truck abs could pick it up on the appointed day. When I arrived to pick up the truck, the lady said, "I'm so sorry, we don't have any trucks for you. I can put you in a minivan. I left and thankfully Enterprise saved the day.
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2.0
reserved weeks in advance - No vehicle for us!
优点： nothing
缺点： we reserved the vehicle weeks in advance. When we arrived to pick it up the person at the desk said there were no cars available. But they were expecting one would probably be arriving back some time that day. We booked for 7 am because we had to depart by 8 am to make an appointment later that day. The employee suggested we try another rental company!
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4.4
Managers special
优点： Quick and easy pickup and drop-off
缺点： When reserving the rental, I bypassed the economy and compact options and chose the managers special. In the past, I’ve been very pleased and found a value excellent. She quickly told me that the managers special today was a compact/economy (I’m 6’2”, 235). I asked for something a little bigger but was not given a different option. It was raining outside so the car had not been washed -but that’s not horribly important. A 300 mile drive in a dirty Kia Rio with no cruise control is not what I considered a “special “deal. It got me there and back but on the zero amenities plan . For the record, the economy or compact option would’ve been about six dollars cheaper. I was told I could upgrade to a midsize but it would be an extra charge. Lesson learned. I gained no favor when I told her I had bought the insurance online. At return, the same girl was polite and pleasant yet remained unsympathetic.
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7.2
优点： easy pick up and drop off. lot very near baggage exit. very good price
缺点： car seats were stained and trunk was sandy and a little banged up. pick up agent was a little unclear about refueling options.
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2.0
Didn’t have any cars
缺点： They didn’t have any cars available even though i had a reservation, so I had to use another vendor and pay twice as much.
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4.4
Just not up to the standard
优点： The car drove fine and got good gas mileage.
缺点： The seats were damaged. The car had scratches all around. It smelled like a smoker’s car that had been aired out. I have had many better rentals that were more affordable from other companies. It was a bit of a letdown. And I had to leave the keys in a return bin with a note attached because there was no one around when I arrived to talk to.
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4.8
缺点： The car just smelled like an ashtray. Had not been properly deodorized after someone smoked in it.
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9.6
优点： friendly, helpful, quick
缺点： car had sizable blind spots.
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10.0
优点： Derrick, the staff person on duty when I picked up and returned was extremely helpful and courteous.
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8.8
优点： Friendly staff. Helpful.
缺点： Only one car available. Had a truck and van, but I wanted a car. Gave me a car and it was fine, but not much choice.
点评来自
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2.0
缺点： If they allow the use of debt cards they should CLEARLY disclose up front that they will be charging you an EXTRA $15/day just bc you are using a debt card. Never again Thrifty, we will now only use Enterprise for our future rentals and pay the same price without an extra $15 charge.
点评来自
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2.0
缺点： the car was too damaged to use the attitude of the agent was poor and no one was at the counter when the flight arrived which caused a line in a very small airport. will not rent thrifty in ILM again. Did not use this car and went to another car rental company which gave an upgrade new car
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2.0
They didn't have the vehicle I reserved
优点： The staff member was friendly
缺点： I reserved a pickup truck. Their computer system allowed me to do so. I received a confirmation email that I was renting a pickup truck abs could pick it up on the appointed day. When I arrived to pick up the truck, the lady said, "I'm so sorry, we don't have any trucks for you. I can put you in a minivan. I left and thankfully Enterprise saved the day.
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2.0
reserved weeks in advance - No vehicle for us!
优点： nothing
缺点： we reserved the vehicle weeks in advance. When we arrived to pick it up the person at the desk said there were no cars available. But they were expecting one would probably be arriving back some time that day. We booked for 7 am because we had to depart by 8 am to make an appointment later that day. The employee suggested we try another rental company!
点评来自
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4.4
Managers special
优点： Quick and easy pickup and drop-off
缺点： When reserving the rental, I bypassed the economy and compact options and chose the managers special. In the past, I’ve been very pleased and found a value excellent. She quickly told me that the managers special today was a compact/economy (I’m 6’2”, 235). I asked for something a little bigger but was not given a different option. It was raining outside so the car had not been washed -but that’s not horribly important. A 300 mile drive in a dirty Kia Rio with no cruise control is not what I considered a “special “deal. It got me there and back but on the zero amenities plan . For the record, the economy or compact option would’ve been about six dollars cheaper. I was told I could upgrade to a midsize but it would be an extra charge. Lesson learned. I gained no favor when I told her I had bought the insurance online. At return, the same girl was polite and pleasant yet remained unsympathetic.
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2.0
Didn’t have any cars
缺点： They didn’t have any cars available even though i had a reservation, so I had to use another vendor and pay twice as much.
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4.4
Just not up to the standard
优点： The car drove fine and got good gas mileage.
缺点： The seats were damaged. The car had scratches all around. It smelled like a smoker’s car that had been aired out. I have had many better rentals that were more affordable from other companies. It was a bit of a letdown. And I had to leave the keys in a return bin with a note attached because there was no one around when I arrived to talk to.
点评来自
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4.8
缺点： The car just smelled like an ashtray. Had not been properly deodorized after someone smoked in it.
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