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渥太华 Ottawa租车公司点评及资讯
╳
Hertz则点评
租车地点
Hertz
渥太华 Ottawa的租车点
1003 Airport Parkway Private
+1 613 521 3332
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6.0
缺点： When someone rents a GPS it should have instructions with it or the operation be explained. I could not get sound out of it and old address kept coming up. It was night time rain and it seems all the City is in Construction, and the GPS does not work very dangerous.
点评来自
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10.0
优点： Long hours and good cars
缺点： Accuracy of available cars, wanted a German car, got an American one instead, big difference in quality
点评来自
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7.6
Couldn't find the gas gauge
优点： With the red part at the bottom of the gauge and the hash marks at various points, and the confusing symbols for "full and "empty (Yes, I know a filled circle should be full and an empty circle empty but if you don't drive all the time and as I said, the red colour at the bottom made me think that the graph would turn red as it emptied.) Then, after reading the materials, saying the car was 8/8 full, I thought maybe the rpm thing to the left, which has 8 divisions, was the gauge. The woman who was working your counter on Dec. 24 at 7 pm when I picked up my car was phenomenal. Give her a raise and hold onto her. There were 3 of us and she handled us professionally and with friendliness that's rare these days. A++ for her.
点评来自
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10.0
We got more than what we asked for.
优点： When we arrived late Robert said.we will have a treat for you. Instead of a corolla we got to brand new cadilac for our vacation. It was a pleasure to drive and a major enjoyment to our holiday.
缺点： New cars have so many new controls. Took a couple of days to figure them out. The on star navigation not activated.
点评来自
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10.0
Pleasantly Convenient
优点： Staff were very helpful during pickup and drop off. Convenient airport location.
点评来自
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8.0
缺点： Unstaffed after hours drop in Montreal (Drummond St) was a bit hard to figure out.
点评来自
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10.0
优点： Long hours and good cars
缺点： Accuracy of available cars, wanted a German car, got an American one instead, big difference in quality
点评来自
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10.0
We got more than what we asked for.
优点： When we arrived late Robert said.we will have a treat for you. Instead of a corolla we got to brand new cadilac for our vacation. It was a pleasure to drive and a major enjoyment to our holiday.
缺点： New cars have so many new controls. Took a couple of days to figure them out. The on star navigation not activated.
点评来自
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10.0
Pleasantly Convenient
优点： Staff were very helpful during pickup and drop off. Convenient airport location.
点评来自
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7.6
Couldn't find the gas gauge
优点： With the red part at the bottom of the gauge and the hash marks at various points, and the confusing symbols for "full and "empty (Yes, I know a filled circle should be full and an empty circle empty but if you don't drive all the time and as I said, the red colour at the bottom made me think that the graph would turn red as it emptied.) Then, after reading the materials, saying the car was 8/8 full, I thought maybe the rpm thing to the left, which has 8 divisions, was the gauge. The woman who was working your counter on Dec. 24 at 7 pm when I picked up my car was phenomenal. Give her a raise and hold onto her. There were 3 of us and she handled us professionally and with friendliness that's rare these days. A++ for her.
点评来自
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8.0
缺点： Unstaffed after hours drop in Montreal (Drummond St) was a bit hard to figure out.
点评来自
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Alamo则点评
租车地点
Alamo
渥太华 Ottawa的租车点
1003 Airport Parkway Private
+1 613 737 7264
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9.2
优点： Last minute decent few.
点评来自
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7.6
Price gouging
缺点： Price
点评来自
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2.0
Closed when I arrived
缺点： I booked a car for a late evening arrival but when I arrived to pick up my car Alamo was already closed. Thankfully Avis was open and able to rent me a car
点评来自
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5.6
Decent, Unlikely to Return
优点： Car upgrade, competitive weekend price.
缺点： To extend rental for 24 hours was quoted to cost more than the entire total for previous 3 days - no flexibility to meet customer needs despite not needing the vehicle for another reservation.
点评来自
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9.6
缺点： I wanted a smaller car but I got a Nissan Altima.
点评来自
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8.0
缺点： Insurance too expensive
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10.0
I'm back with Alamo!
优点： Mgr. Kylie Lauzon was very helpful with my rental process and got me a car with snow tires as requested.
缺点： Everything was fine- car was fresh
点评来自
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9.6
Excellent
优点： The car was clean and in great condition. The drop off was quick and smooth. Pick up was fast given I had a copy of the reservation and maps were provided. Price was better than the other rental companies.
缺点： I had made the reservation through Kayak the previous evening. Alamo check out desk didn't have the reservation, but luckily I had a paper copy. After they reviewed it, pickup was quick and painless.
点评来自
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10.0
优点： customer service - friendly!
点评来自
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9.2
优点： Last minute decent few.
点评来自
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9.6
缺点： I wanted a smaller car but I got a Nissan Altima.
点评来自
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10.0
I'm back with Alamo!
优点： Mgr. Kylie Lauzon was very helpful with my rental process and got me a car with snow tires as requested.
缺点： Everything was fine- car was fresh
点评来自
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9.6
Excellent
优点： The car was clean and in great condition. The drop off was quick and smooth. Pick up was fast given I had a copy of the reservation and maps were provided. Price was better than the other rental companies.
缺点： I had made the reservation through Kayak the previous evening. Alamo check out desk didn't have the reservation, but luckily I had a paper copy. After they reviewed it, pickup was quick and painless.
点评来自
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10.0
优点： customer service - friendly!
点评来自
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2.0
Closed when I arrived
缺点： I booked a car for a late evening arrival but when I arrived to pick up my car Alamo was already closed. Thankfully Avis was open and able to rent me a car
点评来自
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5.6
Decent, Unlikely to Return
优点： Car upgrade, competitive weekend price.
缺点： To extend rental for 24 hours was quoted to cost more than the entire total for previous 3 days - no flexibility to meet customer needs despite not needing the vehicle for another reservation.
点评来自
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Enterprise则点评
租车地点
Enterprise
渥太华 Ottawa的租车点
1003 Airport Parkway Pvt
+1 613 248 0005
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4.0
优点： The staff at pick-up was super friendly.
缺点： The interior of the car could have been cleaner. The drop-off experience could have been WAY better. They might be able to update their Computer System - 1 -easy access for local locations to change drop-off if that's what the customer is requesting, and 2 - have the ability to convert currency!
点评来自
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10.0
优点： It was easy in and out. Great car
点评来自
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10.0
Well Done
优点： Excellent service at the front counter when I picked up the car.
点评来自
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10.0
No wait at Enterprise
优点： Offered me an upgrade vehicle because the one I ordered was not quite ready yet. Very courteous. They were clearly making an effort to please the customer.
点评来自
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6.0
Car was great experience poor
优点： The vehicle
缺点： I got there and they didn’t have the Jeep Wrangler initially and tried to talk me into another car. Ended up getting me the correct vehicle after a bunch of wasted time. Upon return they couldn’t find the vehicle or my reservation in the system. It took a ridiculous amount of time to find it and they claimed i was assigned the wrong vehicle. I had to pull up all my emails because they couldn’t find the car in the system after repeatedly asking if I was sure I was returning it to the right place. At the end they were able to make something work so I could get to my plane on time. They did apologize for the inconvenience but it was frustrating overall.
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10.0
Best rental company
优点： Staff was incredubly helpful and friendly
点评来自
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3.6
Customer service
缺点： Upon arrival there was a long line of customers with only 1 person at the desk. I imagine this was a peak time, there should have been another employee.it took almost 20 mins just for me to get to the front of the line. Just after paying for the rental, while sitting in the car the agent approached me about insurance. I assured him I spoke with another representative that said I did not need the insurance as my personal insurance would suffice. He tried to strong arm me into getting coverage until I called my insurance company to confirm, the call took almost 40 mins just to confirm in 1 minute what I had been telling the representative. When trying to return the vehicle I called the location multiple times to speak with a representative about the process and no one answered after almost 30 mins of calling. When I arrived I realized that again, only 1 employee was at the desk. I suggest having more than one person at a time as well as training your staff on customer service. I felt as though the representative was pushing too hard for me to get the coverage although I explained to him I was covered by my own insurance. I understand he was doing his job, but he could have done so with a bit more tact.
点评来自
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8.8
Central 1-800 number
缺点： Called 1-800 twice recieving different quotations and limits on the Kayak option. Nearly didn't rent based on that experience but our local St Catharines location provided some clarification and all was quick and effective at Ottawa location except initial charge was $5 higher than stipulated on reservation.
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8.4
优点： Customer service with Enterprise is always excellent and way better than other experiences I've had with competitors
缺点： The price to rent from the Ottawa airport is always way higher than other locations which is disappointing
点评来自
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10.0
优点： Easy check in and drop off. Friendly and helpful staff
点评来自
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4.0
Enterprise Rental Ottawa, CA
优点： Was offered a new SUV for same price as intermediate vehicle that was quoted.
缺点： Final pricing was much higher than the original quote. Quote as $160.04CDN. Price on drop off was: 1 day rental $174.98 Premium rental location $52.33 2 hours late fee $70.00 (after complaining about this charge the agent reduced it to $35.00) Final charge $394.11 Charges for premium location were never mentioned, and 1 day rental was $15.00 more than quote. I expected to pay the HST tax of 13%, but not the extra. Therefore I paid approximately $95.00 more than I was expecting.
点评来自
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10.0
Everything was perfect.
优点： Very courteous staff at the Enterprise office. I had next to no wait, and they processed my rental request promptly. I was given a business card of a person in that office, if while I was renting the car I had any questions or concerns. I thought that was very helpful. How many times are we left having to work through a customer service rep from a 1-800 line that really doesn't know the area one rents from. I was very happy.
点评来自
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10.0
优点： It was easy in and out. Great car
点评来自
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10.0
Well Done
优点： Excellent service at the front counter when I picked up the car.
点评来自
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10.0
No wait at Enterprise
优点： Offered me an upgrade vehicle because the one I ordered was not quite ready yet. Very courteous. They were clearly making an effort to please the customer.
点评来自
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10.0
Best rental company
优点： Staff was incredubly helpful and friendly
点评来自
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8.8
Central 1-800 number
缺点： Called 1-800 twice recieving different quotations and limits on the Kayak option. Nearly didn't rent based on that experience but our local St Catharines location provided some clarification and all was quick and effective at Ottawa location except initial charge was $5 higher than stipulated on reservation.
点评来自
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10.0
优点： Easy check in and drop off. Friendly and helpful staff
点评来自
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10.0
Everything was perfect.
优点： Very courteous staff at the Enterprise office. I had next to no wait, and they processed my rental request promptly. I was given a business card of a person in that office, if while I was renting the car I had any questions or concerns. I thought that was very helpful. How many times are we left having to work through a customer service rep from a 1-800 line that really doesn't know the area one rents from. I was very happy.
点评来自
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4.0
优点： The staff at pick-up was super friendly.
缺点： The interior of the car could have been cleaner. The drop-off experience could have been WAY better. They might be able to update their Computer System - 1 -easy access for local locations to change drop-off if that's what the customer is requesting, and 2 - have the ability to convert currency!
点评来自
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6.0
Car was great experience poor
优点： The vehicle
缺点： I got there and they didn’t have the Jeep Wrangler initially and tried to talk me into another car. Ended up getting me the correct vehicle after a bunch of wasted time. Upon return they couldn’t find the vehicle or my reservation in the system. It took a ridiculous amount of time to find it and they claimed i was assigned the wrong vehicle. I had to pull up all my emails because they couldn’t find the car in the system after repeatedly asking if I was sure I was returning it to the right place. At the end they were able to make something work so I could get to my plane on time. They did apologize for the inconvenience but it was frustrating overall.
点评来自
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3.6
Customer service
缺点： Upon arrival there was a long line of customers with only 1 person at the desk. I imagine this was a peak time, there should have been another employee.it took almost 20 mins just for me to get to the front of the line. Just after paying for the rental, while sitting in the car the agent approached me about insurance. I assured him I spoke with another representative that said I did not need the insurance as my personal insurance would suffice. He tried to strong arm me into getting coverage until I called my insurance company to confirm, the call took almost 40 mins just to confirm in 1 minute what I had been telling the representative. When trying to return the vehicle I called the location multiple times to speak with a representative about the process and no one answered after almost 30 mins of calling. When I arrived I realized that again, only 1 employee was at the desk. I suggest having more than one person at a time as well as training your staff on customer service. I felt as though the representative was pushing too hard for me to get the coverage although I explained to him I was covered by my own insurance. I understand he was doing his job, but he could have done so with a bit more tact.
点评来自
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4.0
Enterprise Rental Ottawa, CA
优点： Was offered a new SUV for same price as intermediate vehicle that was quoted.
缺点： Final pricing was much higher than the original quote. Quote as $160.04CDN. Price on drop off was: 1 day rental $174.98 Premium rental location $52.33 2 hours late fee $70.00 (after complaining about this charge the agent reduced it to $35.00) Final charge $394.11 Charges for premium location were never mentioned, and 1 day rental was $15.00 more than quote. I expected to pay the HST tax of 13%, but not the extra. Therefore I paid approximately $95.00 more than I was expecting.
点评来自
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National则点评
租车地点
National
渥太华 Ottawa的租车点
1003 Airport Parkway Private
+1 613 737 7023
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Avis则点评
租车地点
Avis
渥太华 Ottawa的租车点
1003 Airport Parkway
+1 613 739 3334
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Routes Car & Truck Rentals则点评
租车地点
Routes Car & Truck Rentals
渥太华 Ottawa的租车点
2644 Leitrim Road
+1 613 523 3003
Routes Car & Truck Rentals的所有点评
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10.0
优点： Friendly, helpful staff. Great vehicle, great price, and a free shuttle to the airport.
点评来自
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3.6
缺点： They advertised Unlimited Mileage but only had 300 kms per day. I had to argue to get more kms included which was ridiculous. Pickup was slow and drop-off as well they took their sweet time, so it was a slow process both times.
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2.0
I never rent a car from them again
优点： Nothing
缺点： They advertised "unlimited" mileage, which was not true. They didn't save a car that I have reserved. They told me that I cannot switch the name of renter to charge additional driver. They increased the amount of additional charge of a driver per day without approval. They offered me a car with full of scratches and missed two spots of damages if I didn't point out. I never rent a car from them again
点评来自
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8.4
The company staff was excellent
优点： Pickup and dropoff was easy and smooth. The shuttle from the airport was excellent and staff was very friendly and helpful.the vehicle was next to new and very clean.
缺点： I reserved a compact but none were available so I was given a jeep wrangler. The vehicle itself was next to new and very clean but was uncomfortable and was a beast on gas. I spent almost as much on gas for the 3 days I had it as I did for the rental. Would like if they had more compact cars available
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6.0
Not the best Rental service for short term rentals
优点： The only good thing I can complement on Routes sevices was the receptionist I encountered with. No pick-up or drop-off is offer unless you're going to the YOW airport. The vehicle that I had smelled like smoke but yet they indicated no smoking in their vehicles. I'm a non-smoker so I was bothered by this. The price quote from kayak.com was different from what was presented at their office during pick-up and I their policy is to make a $1000 deposit which I found was outrageous for a two days car rental. I inquired about the discrepancies between the car rental price on kayak.com and in their system. To make the long story short, I ended up getting the price quote on kayak.com. I don't think I use their services again in the future. I'm still waiting for my deposit to be returned to my credit card.
缺点： No pick-up or drop-off offered, $1000 deposit for a two days rental, and the vehicle had a cigarette smell in it.
点评来自
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2.0
poor communication and service
优点： nothing
缺点： The order confirmation said the location would be open until 11:30pm. They weren't and instead closed at 10pm. I was left stranded at the airport without a car. I had to take a taxi to my hotel. The next morning, I had to demand they pick me up and bring me to the location (which they did, but on their schedule, not mine.) Once I finally got to the rental counter, although I was able to PAY the FINAL bill with a debit card, I could not rent (credit card hold) with a debit card. They wanted a $500 (!) hold in order to rent a $90 car rental. I couldn't use my debit cards, so I asked to split the $500 across 2 credit cards. They couldn't do that either (not sure if it was incompetence or policy). I left without renting a car, angry, frustrated and going to their competitor.)
点评来自
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10.0
Excellent Service and Value
优点： I was very impressed with the service, friendliness and professionalism of the business. It was fast, simple and easy. I wad picked up at the airport and brought to my car. It was an upgrade, beautiful Nissan Pathfinder with all the bells and whistles. I had to drop the car off quickly and it took them 1 minute to process my paperwork and then I had a private ride to the airport right to my gate. The whole experience was five star. Thank you Routes!
缺点： There is nothing negative to say. It was honestly amazing!
点评来自
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2.0
缺点： They lie .They gave me unlimited But they charge me for 200 km Very bad company
点评来自
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9.2
优点： No hassle getting the rental, and not that far from the airport. Overall a good rental experience. I would rent again from this company. I was surprised that the gas tank was not full, only5/8 of a tank but I did not have to bring it back full. Only with the same amount of gas that they had in it
点评来自
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2.0
Worst costumer service
缺点： I tried to contact this company a week before my rental to figure out some of the details (where they were located, how to get there, etc.?). I sent them an email on a Wednesday. On Monday I still hadn't heard anything so I called their 1-800 number. I was told on the phone that they couldn't help me because I had already put in an email request. First of all, it should not take 5 days to respond to an email. Secondly, if it does take 5 days to respond to an email when someone calls you should have the ability to help! I promptly cancelled my reservation. Three days later I finally received an email back.
点评来自
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2.0
Bad customer service
优点： Price
缺点： Customer service was bad I mistakenly returned the car a day late and was charged double my rental fees. No call the day before nothing. No reminder to return. All was fine but upon returning customer service was bad again.
点评来自
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4.0
Poor customer service and hidden fees
缺点： The customer service was sub-par and downright rude on both drop-off and pick-up. Very limited cars left when picking up so was given a much larger vehicle (rather than the economy size I had reserved) which ended up costing me more in gas. When I reserved the car, my reservation said I had unlimited mileage; however, there was a 200km per day limit, after which, I would be charged. There was also a $1000 deposit which was not disclosed at the time of reservation. Finally, the gas tank was only 3/4 full when I received the car, which made it very difficult to gauge how much gas I needed to fill when returning. I would not return to Routes, nor would I recommend to anyone within or travelling to Ottawa.
点评来自
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10.0
优点： Friendly, helpful staff. Great vehicle, great price, and a free shuttle to the airport.
点评来自
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10.0
Excellent Service and Value
优点： I was very impressed with the service, friendliness and professionalism of the business. It was fast, simple and easy. I wad picked up at the airport and brought to my car. It was an upgrade, beautiful Nissan Pathfinder with all the bells and whistles. I had to drop the car off quickly and it took them 1 minute to process my paperwork and then I had a private ride to the airport right to my gate. The whole experience was five star. Thank you Routes!
缺点： There is nothing negative to say. It was honestly amazing!
点评来自
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9.2
优点： No hassle getting the rental, and not that far from the airport. Overall a good rental experience. I would rent again from this company. I was surprised that the gas tank was not full, only5/8 of a tank but I did not have to bring it back full. Only with the same amount of gas that they had in it
点评来自
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3.6
缺点： They advertised Unlimited Mileage but only had 300 kms per day. I had to argue to get more kms included which was ridiculous. Pickup was slow and drop-off as well they took their sweet time, so it was a slow process both times.
点评来自
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2.0
I never rent a car from them again
优点： Nothing
缺点： They advertised "unlimited" mileage, which was not true. They didn't save a car that I have reserved. They told me that I cannot switch the name of renter to charge additional driver. They increased the amount of additional charge of a driver per day without approval. They offered me a car with full of scratches and missed two spots of damages if I didn't point out. I never rent a car from them again
点评来自
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6.0
Not the best Rental service for short term rentals
优点： The only good thing I can complement on Routes sevices was the receptionist I encountered with. No pick-up or drop-off is offer unless you're going to the YOW airport. The vehicle that I had smelled like smoke but yet they indicated no smoking in their vehicles. I'm a non-smoker so I was bothered by this. The price quote from kayak.com was different from what was presented at their office during pick-up and I their policy is to make a $1000 deposit which I found was outrageous for a two days car rental. I inquired about the discrepancies between the car rental price on kayak.com and in their system. To make the long story short, I ended up getting the price quote on kayak.com. I don't think I use their services again in the future. I'm still waiting for my deposit to be returned to my credit card.
缺点： No pick-up or drop-off offered, $1000 deposit for a two days rental, and the vehicle had a cigarette smell in it.
点评来自
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2.0
poor communication and service
优点： nothing
缺点： The order confirmation said the location would be open until 11:30pm. They weren't and instead closed at 10pm. I was left stranded at the airport without a car. I had to take a taxi to my hotel. The next morning, I had to demand they pick me up and bring me to the location (which they did, but on their schedule, not mine.) Once I finally got to the rental counter, although I was able to PAY the FINAL bill with a debit card, I could not rent (credit card hold) with a debit card. They wanted a $500 (!) hold in order to rent a $90 car rental. I couldn't use my debit cards, so I asked to split the $500 across 2 credit cards. They couldn't do that either (not sure if it was incompetence or policy). I left without renting a car, angry, frustrated and going to their competitor.)
点评来自
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2.0
缺点： They lie .They gave me unlimited But they charge me for 200 km Very bad company
点评来自
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2.0
Worst costumer service
缺点： I tried to contact this company a week before my rental to figure out some of the details (where they were located, how to get there, etc.?). I sent them an email on a Wednesday. On Monday I still hadn't heard anything so I called their 1-800 number. I was told on the phone that they couldn't help me because I had already put in an email request. First of all, it should not take 5 days to respond to an email. Secondly, if it does take 5 days to respond to an email when someone calls you should have the ability to help! I promptly cancelled my reservation. Three days later I finally received an email back.
点评来自
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2.0
Bad customer service
优点： Price
缺点： Customer service was bad I mistakenly returned the car a day late and was charged double my rental fees. No call the day before nothing. No reminder to return. All was fine but upon returning customer service was bad again.
点评来自
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4.0
Poor customer service and hidden fees
缺点： The customer service was sub-par and downright rude on both drop-off and pick-up. Very limited cars left when picking up so was given a much larger vehicle (rather than the economy size I had reserved) which ended up costing me more in gas. When I reserved the car, my reservation said I had unlimited mileage; however, there was a 200km per day limit, after which, I would be charged. There was also a $1000 deposit which was not disclosed at the time of reservation. Finally, the gas tank was only 3/4 full when I received the car, which made it very difficult to gauge how much gas I needed to fill when returning. I would not return to Routes, nor would I recommend to anyone within or travelling to Ottawa.
点评来自
╳
Europcar则点评
租车地点
Europcar
渥太华 Ottawa的租车点
Call 6136679394 For Disc Shuttle
+1 613 667 9394
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Ace则点评
租车地点
Ace
渥太华 Ottawa的租车点
1749 Bank Street
+1 613 667 9394
Ace的所有点评
位于渥太华 Ottawa的Ace相关点评
最新点评
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3.2
Bad service
优点： The comfort of the vehicle.
缺点： I reserved a car 3 months in advance and had to wait 3 hours for a car. We waited over an hour for a ride from the airport. We actually had to ride a city bus part of the way because we could not get a hold of anyone at the rental office. This was the worst car rental experience we have ever encountered. I would strongly encourage others to not use this agency.
点评来自
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2.0
Rental car was not available upon arrival.
缺点： My flight was delayed so I was an hour late for rental pick up. Upon arrival I was told that my rental was given to a walk in customer and that they did not have a vehicle for me. I had to take a taxi to Budget for a rental. I would not recommend ACE.
点评来自
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2.0
Overbooked and no Cars Available on Christmas Eve - Booked Car Nov 11
优点： Nothing
缺点： The fact that when I called your booking agent they said they only did booking nothing they could do and that it was Quote "my problem" ... This Discount location was ill prepared, I went there and they had a long waiting list that they could not provide cars for. I waited and kept pushing and eventually go a much smaller car .. however you need to do better this sucked... most people took the situation as just too bad for them ... my pushing eventually got me a car but it was horrible
点评来自
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5.6
Car was excellent, service was OK, price was high
优点： The car was almost brand new, clean and in excellent conditions. We got some discounts because of the poor service.
缺点： We were forced to book the car from the "airport office" because there was not another option from the website, even though the office itself in 20 min from the airport and we actually live 5 min from the office and just walked there; for this we were charged more than $60 ("premium location fee"). When we arrived at the office the type of car we booked (medium SUV) was not available and they had to bring one from another location. After making us wait for more than an hour they showed up with an off-road vehicle! Not exactly out choice for a comfortable 1000+ Km trip with my parents. Since there were other people in our same waiting situation but with different needs, they proposed us to switch car. So after another half an hour waiting they provided us with a higher class SUV. At least they offered us some (small) discount for the time we had to wait and for the extra gas-consumption of the bigger car we got.
点评来自
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3.2
Bad service
优点： The comfort of the vehicle.
缺点： I reserved a car 3 months in advance and had to wait 3 hours for a car. We waited over an hour for a ride from the airport. We actually had to ride a city bus part of the way because we could not get a hold of anyone at the rental office. This was the worst car rental experience we have ever encountered. I would strongly encourage others to not use this agency.
点评来自
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2.0
Rental car was not available upon arrival.
缺点： My flight was delayed so I was an hour late for rental pick up. Upon arrival I was told that my rental was given to a walk in customer and that they did not have a vehicle for me. I had to take a taxi to Budget for a rental. I would not recommend ACE.
点评来自
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2.0
Overbooked and no Cars Available on Christmas Eve - Booked Car Nov 11
优点： Nothing
缺点： The fact that when I called your booking agent they said they only did booking nothing they could do and that it was Quote "my problem" ... This Discount location was ill prepared, I went there and they had a long waiting list that they could not provide cars for. I waited and kept pushing and eventually go a much smaller car .. however you need to do better this sucked... most people took the situation as just too bad for them ... my pushing eventually got me a car but it was horrible
点评来自
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5.6
Car was excellent, service was OK, price was high
优点： The car was almost brand new, clean and in excellent conditions. We got some discounts because of the poor service.
缺点： We were forced to book the car from the "airport office" because there was not another option from the website, even though the office itself in 20 min from the airport and we actually live 5 min from the office and just walked there; for this we were charged more than $60 ("premium location fee"). When we arrived at the office the type of car we booked (medium SUV) was not available and they had to bring one from another location. After making us wait for more than an hour they showed up with an off-road vehicle! Not exactly out choice for a comfortable 1000+ Km trip with my parents. Since there were other people in our same waiting situation but with different needs, they proposed us to switch car. So after another half an hour waiting they provided us with a higher class SUV. At least they offered us some (small) discount for the time we had to wait and for the extra gas-consumption of the bigger car we got.
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