Rooms Make yourself at home in one of the 20 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include safes and desks, as well as phones with free local calls. Amenities Enjoy recreational amenities such as a steam room and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, a television in a common area, and tour/ticket assistance. Business}, Other Amenities Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours). Property Location With a stay at Hotel Florencia Plaza in Medellín (El Poblado), you'll be within a 5-minute walk of Poblado Park and Lleras Park. This hotel is 1.9 mi (3 km) from El Tesoro Shopping Park and 3.3 mi (5.3 km) from Santafé Mall. Dining Enjoy a meal at Bocaccio, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary cooked-to-order breakfast is included. Renovations The property is closed between May 16 and May 21. The property is closed during Ramadan. Mandatory Charges You'll be asked to pay the following charges at the property: For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest. We have included all charges provided to us by the property. Optional Charges Airport shuttle fee: COP 85000 per vehicle (one-way, maximum occupancy 4) Crib (infant bed) fee: COP 15000.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Check-In Checkin starts at 3:00 PM Checkin end at 3:30 AM The minimum age of Checkin 18 Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. Check-Out Checkout is done at 1:00 PM Pets Pets not allowed Service animals not allowed General instructions No rollaway/extra beds available Property is cleaned with disinfectant Staff wears personal protective equipment Protective clothing is available to guests Masks are available to guests Guests are provided with free hand sanitizer Social distancing measures are in place Property confirms they are implementing enhanced cleaning measures Individually-wrapped food options are available Individually-wrapped food options are available for breakfast Gap period enforced between guest stays - 24 hours Staff temperature checks are conducted regularly Temperature checks are available to guests Bed sheets and towels are washed at a temperature of at least 60°C/140°F Commonly-touched surfaces are cleaned with disinfectant Property confirms they are implementing guest safety measures