优点： Nothing, they had no car for my husband on Saturday and were closed on Sunday... left him stranded in Show Low and had to hire a driver to get him to Elk hunt base camp in New Mexico. I even called on Saturday to confirm his F150 and late arrival/ kiosk instructions.
缺点： Follow through. Communication. Professionalism. Everything... we had a confirmation!!! It was a total failure on every level... rethinking our national account status to Hertz.
