最新点评
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- 好评
- 中评
- 差评
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10.0
优点： All was very smooth and efficient.
缺点： Can't think of anything.
点评来自
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6.0
优点： Staff was kind
缺点： I reserved a 12 person van months ago, only to find out there wasn’t one available at my scheduled pickup point. Had to take two vehicles instead requiring a second driver. Quite an inconvenience
点评来自
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2.0
优点： The rental didn’t happen because of their error.
缺点： I made my reservation 2 months in advance. The day before i was to pick up the rental, Monica, the manager, called to tell me they didn’t have my Van (i rented a large van) because it was “broken” and they couldn’t find a replacement. They screwed me over and weren’t even apologetic. Go elsewhere!
点评来自
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10.0
优点： easy transaction. good price.
缺点： much better if alamo could drop the car off at my hotel.
点评来自
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6.4
优点： Good Value
缺点： Bone Dry Empty Gas Tank & Van Was Filthy Dirty
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4.4
Marketing: Calling a downgrade an upgrade
优点： The company did not have the car I'd reserved, and gave me a downgrade to lesser car and said they were giving me an upgrade at no extra charge.
缺点： The car I was given, not the one reserved, had electrical and mechanical issues. The 12 V charging port and the USB ports did not charge my phone, fortunately there was one more 12 V port, not convenient, but that did charge my phone. The brake system and parking brake indicated a malfunction, and the front camera also indicated a malfunction. Both outside mirrors were extremely dirty and could not be used at night without cleaning. The parking lot was dirty and stepping into the black interior car left highly visible footprints.
点评来自
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5.6
unreliable
优点： The representative was nice, relatively efficient, but there was only one person and multiple customers. The car was reliable and had no issues.
缺点： The communication phone to get the van to take us to Alamo was not working. It was very crowded, with people left at the curb. There was a car available - not one we had reserved. A van was available - the last vehicle available at this time - it was either rent this vehicle or have no vehicle (for the same price) The van smelled like fish, had no windshield washer fluid (not even a drop) which we had to buy and install. Off-airport access and drop-off was inconvenient. Hard to find.
点评来自
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6.0
优点： Cancelled the reservation without problem.
点评来自
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4.0
Never Again!
缺点： I promised I would never rent a car from Alamo after a previous bad experience but I let my guard down and tried them one more time. Won't do it again.
点评来自
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10.0
优点： Key West staff great! Great value too!
点评来自
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10.0
优点： Great car
点评来自
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7.2
优点： Pick up and Drop off a distance from the airport in small and cramped building. Very friendly and helpful staff. Good experience except the building/location.
点评来自
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6.0
优点： Staff was kind
缺点： I reserved a 12 person van months ago, only to find out there wasn’t one available at my scheduled pickup point. Had to take two vehicles instead requiring a second driver. Quite an inconvenience
点评来自
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2.0
优点： The rental didn’t happen because of their error.
缺点： I made my reservation 2 months in advance. The day before i was to pick up the rental, Monica, the manager, called to tell me they didn’t have my Van (i rented a large van) because it was “broken” and they couldn’t find a replacement. They screwed me over and weren’t even apologetic. Go elsewhere!
点评来自
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6.4
优点： Good Value
缺点： Bone Dry Empty Gas Tank & Van Was Filthy Dirty
点评来自
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4.4
Marketing: Calling a downgrade an upgrade
优点： The company did not have the car I'd reserved, and gave me a downgrade to lesser car and said they were giving me an upgrade at no extra charge.
缺点： The car I was given, not the one reserved, had electrical and mechanical issues. The 12 V charging port and the USB ports did not charge my phone, fortunately there was one more 12 V port, not convenient, but that did charge my phone. The brake system and parking brake indicated a malfunction, and the front camera also indicated a malfunction. Both outside mirrors were extremely dirty and could not be used at night without cleaning. The parking lot was dirty and stepping into the black interior car left highly visible footprints.
点评来自
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5.6
unreliable
优点： The representative was nice, relatively efficient, but there was only one person and multiple customers. The car was reliable and had no issues.
缺点： The communication phone to get the van to take us to Alamo was not working. It was very crowded, with people left at the curb. There was a car available - not one we had reserved. A van was available - the last vehicle available at this time - it was either rent this vehicle or have no vehicle (for the same price) The van smelled like fish, had no windshield washer fluid (not even a drop) which we had to buy and install. Off-airport access and drop-off was inconvenient. Hard to find.
点评来自
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6.0
优点： Cancelled the reservation without problem.
点评来自
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4.0
Never Again!
缺点： I promised I would never rent a car from Alamo after a previous bad experience but I let my guard down and tried them one more time. Won't do it again.
点评来自
