奥克兰国际机场的租车

优点： Nothing

缺点： They didn’t let me pick up my car because I didn’t have a credit card. When I bought the car on kayak I was told I could use my debit card. Very dissatisfied

缺点： The car was not in good working order. The alignment was so bad the the steering wheel shook. I had to return it about 10 miles after picking it up. The car was also filthy. When I got there to pick up the car there was no attendant inside of the rental center, 3 customers had to go outside to where the cars were to find someone to help.

优点： Nothing

缺点： My reservation meaning something. Got to the car rental location to find out they have no cars to rent

优点： The staff was rude and didn’t offer any options. Unfortunately we couldn’t get the rental car because we had to put a $500 deposit on credit card and when we had them run it the first time we didn’t have $500 credit and seconds later we transferred credit and the staffing said there system only allowed to run credit card once. So we where decline the rental and not given any options. Also 30 minutes later a fox staff members calls me confronting me that on there system it shows I have a mini suv and they saw me drive off the lot in another type of suv. I corrected them by explaining that I rented from another company because I was decline by fox and ended renting with enterprise. It’s very disbursing that fox staff had the nerve to call me later to confront me about a car they never gave me.

缺点： Better customer service and offer options because there fox system doesn’t accommodate when credit card doesn’t except the first time. Also, they need to Communicate with each other before calling and confronting customers when there wrong.