奥克兰的租车

优点： The free airport shuttle

缺点： Customer service was awful. The truck smelt of weed and was badly damaged on all sides. The truck only had 19k miles on the odometer and the engine was tinny and the suspension is busted.

优点： I actually had a very bad experience. The worst nightmare for anyone, especially when. You book a week ahead of pick up and looking for to you trip, and then you get told we don't have what you want and may not have it until after the long weekend, after waiting for more then an hour. They told me to speak to the manager, even more rude. The car I was waiting for was waiting outside for 45 minutes, the manager took another customer who ahead turned up 5 minutes ago, where I had been waiting for an hour. I have nothing against any race, but am Indian and the customer was white. This manager took the customer to the car and the customer didn't want it, so at this point I was getting mad and calling other companies, the manager came back and said I have a car for you. Now where did the car come from??? I called enterprise they had something waiting, but this manager was very rude and didn't have any apology or anything. I went with him to finish of the final paper work he wanted all the payment up front. Normally you would pay on return. In the end I just walked out of here. The worst place for customer service. I think he was racist.

缺点： Improve everything about having self respect and respect everyone

优点： The third vehicle that we eventually ended up with worked and was nice

缺点： Literally everything. More people working the counters, cars not smelling like people took their smoke breaks in them, car batteries having been tested before giving those vehicles out to customers. Not charging customers for fuel when they couldn't stop because the car you have them wouldn't start back up again.

优点： I stood in line for one hour and ten minutes while a single agent served dozens of clients. She was clearly doing her best, but it was a circus. At one point, Budget customers heard that they could also get served at the Avis counter. Some were successful and others were told they had to go to the back of the enormous Budget line. I will never forget it. It was horrible.

缺点： Perhaps have more staff at the AIRPORT to provide customer service? Waiting in line for more than an hour is UNACCEPTABLE. My rental was only supposed to be twelve hours. I was not even offered a pro-rate on my rental--I was there on time for pick-up but ended up dinking around waiting for customer service until nearly ninety minutes into my rental. I spent the rest of the day rushing to get my errands run. Ruined my day. Thanks.

缺点： Checkout was awful. The per-person time to checkout was excessive, people who already checked out kept coming back in and going up to the counter, it was close to 45 mins from time I got off shuttle until time I got in car. Car reeked of smoke.

优点： Price

缺点： Cleanliness of car