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8.0
优点： I rented 3 cars from Thrifty in downtown Rome, Olbia (Sardegna) and Napoli (airport). Staff was helpful and I got the car in 15-20 minutes in Rome and Napoli but it took ~40 minutes in Olbia. The cars worked well, were new and matched or exceeded what I have reserved. Drop off was quick.
缺点： Accelerate the pick up time. Ensure the estimated costs match what the customer pays at the end.
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4.8
Did not get the car I contracted for on online. Very disappointed!
优点： Ez drop off.
缺点： I got a car I wasn't expecting. My online price was $170 US. Plus full insurance. I paid over $450US. I paid far too much for a car I didn't expect - unless the charge for full insurance was over $275. So please check my original online reservation and add the insurance coverage. Then compare that to my bill. Can you see why I am very disappointed and believe that I was seriously over-charged! Please respond and include my billing statement with the breakdown of the costs. I appreciate you attention to my complaint. Thank you, Anthony
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10.0
My first time in sardegna
优点： Very friendly staff
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