Rooms Make yourself at home in one of the 180 air-conditioned rooms featuring minibars. Complimentary wireless Internet access is available to keep you connected. Conveniences include phones, as well as safes and coffee/tea makers. Amenities Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 spa tubs, a nightclub, and a health club. This hotel also features complimentary wireless Internet access and concierge services. If you'd like to spend the day shopping, you can hop on the shuttle (surcharge). Business}, Other Amenities Featured amenities include complimentary wired Internet access, a business center, and dry cleaning/laundry services. A roundtrip airport shuttle and a ferry terminal shuttle are provided for an additional charge. Property Location With a stay at Pacific Palace Hotel in Batam, you'll be within a 10-minute drive of Batam Centre Ferry Terminal and Harbour Bay Ferry Terminal. This spa hotel is 1.1 mi (1.8 km) from Nagoya Hill Mall and 1.5 mi (2.5 km) from Grand Batam Mall. Dining Grab a bite at Neptune Lounge, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Check-In Checkin starts at 3:00 PM Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. Check-Out Checkout is done at 12:00 PM Pets Pets not allowed General instructions No rollaway/extra beds available No cribs (infant beds) available Car recommended Property is cleaned with disinfectant Staff wears personal protective equipment Protective clothing is available to guests Masks are available to guests Shield between guests and staff in main contact areas Guests are provided with free hand sanitizer Social distancing measures are in place Property confirms they are implementing enhanced cleaning measures Staff temperature checks are conducted regularly Temperature checks are available to guests Bed sheets and towels are washed at a temperature of at least 60°C/140°F Commonly-touched surfaces are cleaned with disinfectant Property confirms they are implementing guest safety measures Property follows sanitization practices of Safe Travels (WTTC - Global)