| 星期一 | 07:00 - 23:30 |
| 星期二 | 07:00 - 23:30 |
| 星期三 | 07:00 - 23:30 |
| 星期四 | 07:00 - 23:30 |
| 星期五 | 07:00 - 23:30 |
| 星期六 | 07:00 - 23:30 |
| 星期日 | 07:00 - 23:30 |
优点： The staff was friendly and very helpful.-easy process from start to finish.
优点： Everything was perfect
优点： Great people behind the counter and at the return lane. All were very friendly.
Expensive
优点： They upgraded my car and made pick up and drop off easy
缺点： The trip was expensive. I've paid a third of what I did for the same length of time.
| 星期一 | 07:00 - 23:00 |
| 星期二 | 07:00 - 23:00 |
| 星期三 | 07:00 - 23:00 |
| 星期四 | 07:00 - 23:00 |
| 星期五 | 07:00 - 23:00 |
| 星期六 | 07:00 - 23:00 |
| 星期日 | 07:00 - 23:00 |
优点： I picked up the car at off-peak time and the rental was a breeze. I don’t think it took 5 minutes, from counter to driving away.
Rental car was clean and got great gas mileage which saved money on top of the Kayak/Payless savings. All good!
Reliable rental
优点： Vehicle was clean and very comfortable. Drop-off was a breeze.
缺点： Local taxes are unbelieva
No issues . Will rent again and recommend
优点： I liked how fast the service was getting me in and out at the counter. No pressure to purchase extras. Just yes or no and go.
缺点： Nothing at all. Smooth sailing
Great car, clean, easy
缺点： Was told I would be reimbursed on unused gas if I pre paid which was false
优点： Check in and check out was fast and efficient.
优点： The price, the car, the service...everything
Great Service
优点： Quick to get me in a car and quick to take the car back when I returned.
优点： Pick-up was pleasant.
缺点： Upon pickup of the vehicle, I noticed it had not been serviced from the previous rental. They would not let me return the car at the drop off location. They made me go back inside the airport to return the car.
Great value
优点： We got a Nissan Sentra this time and it was great! Much better than the crappy Kia Rio we had last time. Pick up and drop off were fast and simple! And the folks at the desk are great.
缺点： Nothing
Couldn't be happier
优点： Everything went smooth from start to finish.
Just what I needed!!!
优点： Seamless pick up and drop off. Staff courteous, polite, and professional. I will definitely use them and again and would recommend to close friends. Well done Team Payless.
Most respectfully,
Kurt B Duncan
优点： Car was clean and ready to go
缺点： Definitely an effort to upsell at the desk and ended up costing about $50 more than quoted for some reason, but very friendly and quick.
优点： I picked up the car at off-peak time and the rental was a breeze. I don’t think it took 5 minutes, from counter to driving away.
Rental car was clean and got great gas mileage which saved money on top of the Kayak/Payless savings. All good!
Reliable rental
优点： Vehicle was clean and very comfortable. Drop-off was a breeze.
缺点： Local taxes are unbelieva
No issues . Will rent again and recommend
优点： I liked how fast the service was getting me in and out at the counter. No pressure to purchase extras. Just yes or no and go.
缺点： Nothing at all. Smooth sailing
Great car, clean, easy
缺点： Was told I would be reimbursed on unused gas if I pre paid which was false
优点： Check in and check out was fast and efficient.
优点： The price, the car, the service...everything
Great Service
优点： Quick to get me in a car and quick to take the car back when I returned.
Great value
优点： We got a Nissan Sentra this time and it was great! Much better than the crappy Kia Rio we had last time. Pick up and drop off were fast and simple! And the folks at the desk are great.
缺点： Nothing
Couldn't be happier
优点： Everything went smooth from start to finish.
Just what I needed!!!
优点： Seamless pick up and drop off. Staff courteous, polite, and professional. I will definitely use them and again and would recommend to close friends. Well done Team Payless.
Most respectfully,
Kurt B Duncan
| 星期一 | 07:00 - 23:30 |
| 星期二 | 07:00 - 23:30 |
| 星期三 | 07:00 - 23:30 |
| 星期四 | 07:00 - 23:30 |
| 星期五 | 07:00 - 23:30 |
| 星期六 | 07:00 - 23:30 |
| 星期日 | 07:00 - 23:30 |
Long line at airport, nice car, good service
优点： The fully loaded Pacifica I started with was terrific, except it had a bad rear tire that kept deflating. I called roadside assistance and they very kindly directed me to an Enterprise only 5 miles away to exchange vehicles with minimal hassle.
缺点： I wish Alamo could have just replaced the tire, because the van I got in exchange from Enterprise was an ancient, dirty Grand Caravan with absolutely no modern features such as a backup camera, Bluetooth, or even USB. Not Alamo's fault but man that was a buzzkill for the rest of the week. Also, the line at the airport was just ridiculous.
Prerental damage
缺点： Long lines and waiting !!!
Pré rental damage they are hassling me about. Then turn it over to independent DRU.
For mysterious reason could not charge my current credit card - more inconvenience
优点： it was a nearly new unit!
缺点： Booked a SUV about a month in advance got to Pensacola and no SUV they first tried to put me in a mini van or a car (I said no way I already had prepaid $700) then they went to all the other rentals to find a SUV finally they decided to go clean up a return we waited for 45-60 minutes for this all to take place then they had the nerve to charge me $80 for a car seat rental by that time I was not to happy with the whole situation our kids were hungry and unhappy we was needing to get on the road. Also I don't believe that the unit was ever cleaned up from factory delivery it only had 349 miles on when we rented it but there was still film and residue on the inside of the windshield.
优点： Fast service at the start and return.
缺点： Inside of the windshield could've been cleaner.
Excellent and fast service
优点： The pickup process was simple and easy! The agent was awesome and very helpful! Thank you guys!
缺点： Had trouble with headlights
优点： Nice clean car
缺点： N/a
car phone charger
缺点： The car phone charger did not work... I even bought a new cords and a cigarette lighter charger...they didn't work.. but the cords worked in the house.
缺点： Asked for an SUV and place did not have one.... Bummer
Great experience
优点： I rented in PNS and the counter was literally steps from baggage claim. The process to rent and return was quick and the car was parked right across the street. The price for an SUV was way less than any others I compared. The gentleman who checked me in upon my return was awesome - very friendly and customer service oriented. He should be commended for his great attitude toward consumers.
Return was easy
优点： Returning the car was very easy.
Bad experience
缺点： Many unexpected charges and late fees that were not disclosed. I will never use Alamo again. Agents unwilling to refund or discontinue extra charges.
优点： Fast service at the start and return.
缺点： Inside of the windshield could've been cleaner.
Excellent and fast service
优点： The pickup process was simple and easy! The agent was awesome and very helpful! Thank you guys!
优点： Nice clean car
缺点： N/a
car phone charger
缺点： The car phone charger did not work... I even bought a new cords and a cigarette lighter charger...they didn't work.. but the cords worked in the house.
Great experience
优点： I rented in PNS and the counter was literally steps from baggage claim. The process to rent and return was quick and the car was parked right across the street. The price for an SUV was way less than any others I compared. The gentleman who checked me in upon my return was awesome - very friendly and customer service oriented. He should be commended for his great attitude toward consumers.
Return was easy
优点： Returning the car was very easy.
Long line at airport, nice car, good service
优点： The fully loaded Pacifica I started with was terrific, except it had a bad rear tire that kept deflating. I called roadside assistance and they very kindly directed me to an Enterprise only 5 miles away to exchange vehicles with minimal hassle.
缺点： I wish Alamo could have just replaced the tire, because the van I got in exchange from Enterprise was an ancient, dirty Grand Caravan with absolutely no modern features such as a backup camera, Bluetooth, or even USB. Not Alamo's fault but man that was a buzzkill for the rest of the week. Also, the line at the airport was just ridiculous.
优点： it was a nearly new unit!
缺点： Booked a SUV about a month in advance got to Pensacola and no SUV they first tried to put me in a mini van or a car (I said no way I already had prepaid $700) then they went to all the other rentals to find a SUV finally they decided to go clean up a return we waited for 45-60 minutes for this all to take place then they had the nerve to charge me $80 for a car seat rental by that time I was not to happy with the whole situation our kids were hungry and unhappy we was needing to get on the road. Also I don't believe that the unit was ever cleaned up from factory delivery it only had 349 miles on when we rented it but there was still film and residue on the inside of the windshield.
Prerental damage
缺点： Long lines and waiting !!!
Pré rental damage they are hassling me about. Then turn it over to independent DRU.
For mysterious reason could not charge my current credit card - more inconvenience
缺点： Had trouble with headlights
缺点： Asked for an SUV and place did not have one.... Bummer
Bad experience
缺点： Many unexpected charges and late fees that were not disclosed. I will never use Alamo again. Agents unwilling to refund or discontinue extra charges.
| 星期一 | 07:00 - 22:00 |
| 星期二 | 07:00 - 22:00 |
| 星期三 | 07:00 - 22:00 |
| 星期四 | 07:00 - 22:00 |
| 星期五 | 07:00 - 22:00 |
| 星期六 | 07:00 - 22:00 |
| 星期日 | 07:00 - 22:00 |
优点： Our rental ended up being through hertz since i guess they all share a counter down there. So not really any interaction with Thrifty.
缺点： JUST DON'T USE PRICELINE. HORRIBLE HORRIBLE COMPANY TO WORK WITH. Especially during covid.
优点： Staff very friendly. drop off simple as a man in the garage was able to accept the key.
缺点： didnt like that I was told, after charged, that the option I chose for gas meant thst I had to pay for a full tank of gar regardless of how much gas I left in the tank, and that I had to pay for the priveledge.
优点： Yes the staff was extremely helpful and friendly, I definitely would come back in the future. The whole process went smoothly and I am extremely satisfied.
缺点： No windshield wiper fluid
优点： Drop off was very easy.
缺点： My reservation has for 1600, but they had no cars available and I, along with several others, waited an hour before they started being able to give people cars.
优点： The staff was very friendly and helpful both during car pickup and dropoff. Top rate people! Even when our plane was delayed the person on the phone was very helpful in keeping our car for another day. It was a great experience.
缺点： Honestly, the experience was a 10+ all around.
优点： helpful and super easy
优点： Ease of pick and drop off and price for value! Thanks
缺点： Very nice car.
优点： Car was clean and great value
缺点： The young attendants wrote the incorrect pick up and drop off times and was charged extra bc of it. Fortunately the gentleman at the call center noticed the discrepancy and refunded the nominal fee.
优点： Very friendly staff in Pensacola.
缺点： Instead of offering a suv as my upgrade offer a choice of midsize which has better gas mileage
优点： The return staff was friendly and quick to get me on my way
优点： Staff very friendly. drop off simple as a man in the garage was able to accept the key.
缺点： didnt like that I was told, after charged, that the option I chose for gas meant thst I had to pay for a full tank of gar regardless of how much gas I left in the tank, and that I had to pay for the priveledge.
优点： Yes the staff was extremely helpful and friendly, I definitely would come back in the future. The whole process went smoothly and I am extremely satisfied.
优点： The staff was very friendly and helpful both during car pickup and dropoff. Top rate people! Even when our plane was delayed the person on the phone was very helpful in keeping our car for another day. It was a great experience.
缺点： Honestly, the experience was a 10+ all around.
优点： helpful and super easy
优点： Ease of pick and drop off and price for value! Thanks
优点： Very friendly staff in Pensacola.
缺点： Instead of offering a suv as my upgrade offer a choice of midsize which has better gas mileage
优点： The return staff was friendly and quick to get me on my way
优点： Our rental ended up being through hertz since i guess they all share a counter down there. So not really any interaction with Thrifty.
缺点： JUST DON'T USE PRICELINE. HORRIBLE HORRIBLE COMPANY TO WORK WITH. Especially during covid.
缺点： No windshield wiper fluid
优点： Drop off was very easy.
缺点： My reservation has for 1600, but they had no cars available and I, along with several others, waited an hour before they started being able to give people cars.
缺点： Very nice car.
优点： Car was clean and great value
缺点： The young attendants wrote the incorrect pick up and drop off times and was charged extra bc of it. Fortunately the gentleman at the call center noticed the discrepancy and refunded the nominal fee.
| 星期一 | 07:00 - 22:00 |
| 星期二 | 07:00 - 22:00 |
| 星期三 | 07:00 - 22:00 |
| 星期四 | 07:00 - 22:00 |
| 星期五 | 07:00 - 22:00 |
| 星期六 | 07:00 - 22:00 |
| 星期日 | 07:00 - 22:00 |
缺点： Both pick up and drop off were slow. The staff was great but there were too many customers for the single staff member.
优点： Fast check out.
优点： The size of the vehicle was just as described and worked well for our needs.
缺点： The car smelled strongly of smoke. Additionally, the car had clearly been in an accident ... and drove like it.
缺点： Pick up staff at hertz counter not that pleasant or gave a damn.
缺点： car was dirty - had been smoked in and it had a warning light that stayed on all the time...
优点： We couldn’t figure out where to drop off the vehicle in turn we waisted a lot of the gas fuel we had already added to the gas. I was force to pay the 10 dollar for ever tank of fuel. I tried calling different number and no no I mean no one was able to provide me with information beyond the address for dropping off the vehicle worst experience ever?
缺点： The pick up and drop was a little confusing. The Hertz counter is handling the Dollar rentals even though there is also a Dollar counter. At drop off, there was no attendant in the garage, only a sign telling me to take my rental agreement and key to the Hertz counter. I almost missed the sign due to other signage saying to use the drop box. The vehicle itself was very clean, fuel efficient and served it's purpose. The Hertz employees were friendly and helpful once I figured out that they were supposed to assist.
Excellent Service
优点： The agent at the counter was very nice and efficient. The attendant at the garage was very nice and pleasant. The return process was simple along with the 3rd attendant was also very courteous and welcoming.
缺点： Nothing
优点： Convenient, everything went quickly, pickup and return.
Easy to rent a car
优点： Customer service was on point. Cars are nice and clean.
缺点： N/A
优点： Excellent customer service in PNS.
缺点： Car had minor body issues - multiple scratches, windshield pits, door dents & air-dam damage. There was no attendant in the car area, so had to note the damage & return to the rental counter to report the condition of the car.
Also, the driver side windshield wiper very much needed to be replaced. Windshield needed cleaning on the inside.
Bald tires and rain
优点： Nothing
缺点： The rental had bald tires to the point of dangerous when it rained
缺点： Both pick up and drop off were slow. The staff was great but there were too many customers for the single staff member.
优点： Fast check out.
缺点： Pick up staff at hertz counter not that pleasant or gave a damn.
缺点： The pick up and drop was a little confusing. The Hertz counter is handling the Dollar rentals even though there is also a Dollar counter. At drop off, there was no attendant in the garage, only a sign telling me to take my rental agreement and key to the Hertz counter. I almost missed the sign due to other signage saying to use the drop box. The vehicle itself was very clean, fuel efficient and served it's purpose. The Hertz employees were friendly and helpful once I figured out that they were supposed to assist.
Excellent Service
优点： The agent at the counter was very nice and efficient. The attendant at the garage was very nice and pleasant. The return process was simple along with the 3rd attendant was also very courteous and welcoming.
缺点： Nothing
优点： Convenient, everything went quickly, pickup and return.
Easy to rent a car
优点： Customer service was on point. Cars are nice and clean.
缺点： N/A
优点： Excellent customer service in PNS.
缺点： Car had minor body issues - multiple scratches, windshield pits, door dents & air-dam damage. There was no attendant in the car area, so had to note the damage & return to the rental counter to report the condition of the car.
Also, the driver side windshield wiper very much needed to be replaced. Windshield needed cleaning on the inside.
优点： The size of the vehicle was just as described and worked well for our needs.
缺点： The car smelled strongly of smoke. Additionally, the car had clearly been in an accident ... and drove like it.
缺点： car was dirty - had been smoked in and it had a warning light that stayed on all the time...
优点： We couldn’t figure out where to drop off the vehicle in turn we waisted a lot of the gas fuel we had already added to the gas. I was force to pay the 10 dollar for ever tank of fuel. I tried calling different number and no no I mean no one was able to provide me with information beyond the address for dropping off the vehicle worst experience ever?
Bald tires and rain
优点： Nothing
缺点： The rental had bald tires to the point of dangerous when it rained
| 星期一 | 07:00 - 23:00 |
| 星期二 | 07:00 - 23:00 |
| 星期三 | 07:00 - 23:00 |
| 星期四 | 07:00 - 23:00 |
| 星期五 | 07:00 - 23:00 |
| 星期六 | 07:00 - 23:00 |
| 星期日 | 07:00 - 23:00 |
优点： The clerk at the desk was unfriendly and acted annoyed with us until he finally finished and sent us on our way. We got to airport and saw the Budget sign. Before we could get to the space, he slapped the counter 4 or 5 times and said “here!” We kind of laughed, embarrassed. He said, “didn’t you read the sign? It’s for Avis AND Budget. Actually, no we didn’t have the chance. I had forgotten my reading glasses and so my daughter (30 years old) was getting ready to check the boxes for me on the screen. We were scolded, again, with him telling me that had to check the boxes myself. I did, and it was a touch screen, but I was scolded for not using the stylus. As My daughter was skimming and reading the contract for me, he told me I didn’t have to read the contract because he would tell me what was in it. That’s not good enough. I wanted to decide for myself if I had questions about the contract. The car was clean and nice. The woman who gave me the keys when I went to get my car was nice. The person I returned the car to was courteous.
缺点： The clerk, as stated above, needs a course in courtesy.
优点： The attendant that helped with drop off was very helpful and nice. We had taken a picture of the mileage but it came out blurry and we couldn’t actually read it. He still helped and had us out quickly to catch our flight.
缺点： The attendant was rude and short with us while trying to pick up the car. Once we got the car, it was filthy. There was soda or something spilled all over the front console and the Windows were so filmy it was hard to see out. The electric/automatic sliding doors didn’t work as well.
优点： The gentleman at the pickup counter was very overwhelmed when we arrived, but kept his cool and was a tremendous help! Also, the lot attendants were great! We had to wait a few minutes for them to retrieve a car seat we’d ordered. I could tell they were rushing to get it, and the woman at the booth outside was very friendly and helpful while we waited!
缺点： So, the wait at PNS airport was almost 2 hours, not exaggerating at all! When I got to the counter, it was just one man working and I commented on him looking overwhelmed! He said it was a combination of him being the only worker AND people who just don’t return cars back, therefore they’re left scrambling trying to find cars in the same class that people reserved! I’m not sure what could be done about this, but if you’re arriving in Pensacola, just be ready to wait in pickup! Drop off was a breeze!
优点： Very friendly and upgraded us
优点： Good clean smooth running car.
缺点： Picking up the car was difficult. The counter wasn't manned, however the Budget employee was in the back
office with the door open eating. I had to go behind the counter into the doorway to get her attention. We was slow, soft spoken (I had to ask her repeatedly to say it again) and uninterested. Maybe she was having a bad day.
I was told to leave the counter and go to the pick-up point and my car would arrive. I stood there almost 20 minutes. There was no one there. Finally my car came. All in all, not a smooth pick-up of a rental.
Happily, drop-off was super smooth and the Budget experience I expected.
优点： Quick efficient and accommodating
缺点： Nothing. That what a rental should be.
缺点： The handling of the car was really badd The front in on the car was really lose it was hard to handle The Ride is uncomfortable to Seattoo low
优点： The staff was friendly
缺点： No one went over the vehicle with us so we could point out dents and the vehicle was very dirty. We had to stop to clean the windshield shortly after picking it up
缺点： Agent at the front desk was extremely rude. I made reservation 3 days prior which she would not recognize. Would not allow me to use my debit card even though the policy states if I flew in and out of pns and showed proof I would be able to use the debit card. She denied me service so I rented a car from hertz instead with no problems.
优点： Car was well maintained.
缺点： Drop off at Fort Myers airport - There are no signs until you are at the entrance of each rental company so you are literally confused the entire time.
The agent at pick up - added an extra day because I got off my plane 30 min early & said insurance bought there is better than online but +$20/day.
优点： The car ran well.
缺点： I had to wait in line to get the car for 30 minutes because only one employee was present. After I received the paperwork I walked outside to pickup the car and had to wait another 20 minutes.
优点： The gentleman at the pickup counter was very overwhelmed when we arrived, but kept his cool and was a tremendous help! Also, the lot attendants were great! We had to wait a few minutes for them to retrieve a car seat we’d ordered. I could tell they were rushing to get it, and the woman at the booth outside was very friendly and helpful while we waited!
缺点： So, the wait at PNS airport was almost 2 hours, not exaggerating at all! When I got to the counter, it was just one man working and I commented on him looking overwhelmed! He said it was a combination of him being the only worker AND people who just don’t return cars back, therefore they’re left scrambling trying to find cars in the same class that people reserved! I’m not sure what could be done about this, but if you’re arriving in Pensacola, just be ready to wait in pickup! Drop off was a breeze!
优点： Very friendly and upgraded us
优点： Good clean smooth running car.
缺点： Picking up the car was difficult. The counter wasn't manned, however the Budget employee was in the back
office with the door open eating. I had to go behind the counter into the doorway to get her attention. We was slow, soft spoken (I had to ask her repeatedly to say it again) and uninterested. Maybe she was having a bad day.
I was told to leave the counter and go to the pick-up point and my car would arrive. I stood there almost 20 minutes. There was no one there. Finally my car came. All in all, not a smooth pick-up of a rental.
Happily, drop-off was super smooth and the Budget experience I expected.
优点： Quick efficient and accommodating
缺点： Nothing. That what a rental should be.
优点： The clerk at the desk was unfriendly and acted annoyed with us until he finally finished and sent us on our way. We got to airport and saw the Budget sign. Before we could get to the space, he slapped the counter 4 or 5 times and said “here!” We kind of laughed, embarrassed. He said, “didn’t you read the sign? It’s for Avis AND Budget. Actually, no we didn’t have the chance. I had forgotten my reading glasses and so my daughter (30 years old) was getting ready to check the boxes for me on the screen. We were scolded, again, with him telling me that had to check the boxes myself. I did, and it was a touch screen, but I was scolded for not using the stylus. As My daughter was skimming and reading the contract for me, he told me I didn’t have to read the contract because he would tell me what was in it. That’s not good enough. I wanted to decide for myself if I had questions about the contract. The car was clean and nice. The woman who gave me the keys when I went to get my car was nice. The person I returned the car to was courteous.
缺点： The clerk, as stated above, needs a course in courtesy.
缺点： The handling of the car was really badd The front in on the car was really lose it was hard to handle The Ride is uncomfortable to Seattoo low
优点： Car was well maintained.
缺点： Drop off at Fort Myers airport - There are no signs until you are at the entrance of each rental company so you are literally confused the entire time.
The agent at pick up - added an extra day because I got off my plane 30 min early & said insurance bought there is better than online but +$20/day.
优点： The attendant that helped with drop off was very helpful and nice. We had taken a picture of the mileage but it came out blurry and we couldn’t actually read it. He still helped and had us out quickly to catch our flight.
缺点： The attendant was rude and short with us while trying to pick up the car. Once we got the car, it was filthy. There was soda or something spilled all over the front console and the Windows were so filmy it was hard to see out. The electric/automatic sliding doors didn’t work as well.
优点： The staff was friendly
缺点： No one went over the vehicle with us so we could point out dents and the vehicle was very dirty. We had to stop to clean the windshield shortly after picking it up
缺点： Agent at the front desk was extremely rude. I made reservation 3 days prior which she would not recognize. Would not allow me to use my debit card even though the policy states if I flew in and out of pns and showed proof I would be able to use the debit card. She denied me service so I rented a car from hertz instead with no problems.
优点： The car ran well.
缺点： I had to wait in line to get the car for 30 minutes because only one employee was present. After I received the paperwork I walked outside to pickup the car and had to wait another 20 minutes.
| 星期一 | 07:00 - 22:00 |
| 星期二 | 07:00 - 22:00 |
| 星期三 | 07:00 - 22:00 |
| 星期四 | 07:00 - 22:00 |
| 星期五 | 07:00 - 22:00 |
| 星期六 | 07:00 - 22:00 |
| 星期日 | 07:00 - 22:00 |
优点： Quick and easy pick up and drop off
缺点： All expectations were met. The return lot is a little tricky to find but there is a green line on the road to follow to the return lot that makes it much easier.
缺点： Our trip was canceled because of travel restrictions and the Covid 19 virus. we gave Hertz over a 48 hour notice but they still charged us $100. Customer service soo bad, it Hertz.
优点： Very easy for everything.
缺点： Desk clerk spent more time talking less working. Reservation info did not flow over to car rental company.
优点： Great customer service
Chevy Suburban
优点： The veh. was very nice. The roominess, the gas mileage, the Sirius radio, the comfortable leather seats, the acceleration. Overall awesome veh. for an awesome price. Thanks
缺点： Does not apply
Hidden fees
优点： Cheap upgrade
缺点： Add on at the door more than doubled my online reservation.
优点： I liked the vehicle we rented. It was comfortable, rode well and was good on gas.
缺点： Nothing.
Extra chg for spouse; unfriendly clerk
缺点： In all rentals I've done in the past, there has been no charge for spouse to be included as a driver. Clerk was not friendly, and was not helpful -- seemed to just want to finish the transaction.
优点： Quick and easy pick up and drop off
缺点： All expectations were met. The return lot is a little tricky to find but there is a green line on the road to follow to the return lot that makes it much easier.
优点： Very easy for everything.
Chevy Suburban
优点： The veh. was very nice. The roominess, the gas mileage, the Sirius radio, the comfortable leather seats, the acceleration. Overall awesome veh. for an awesome price. Thanks
缺点： Does not apply
优点： I liked the vehicle we rented. It was comfortable, rode well and was good on gas.
缺点： Nothing.
缺点： Our trip was canceled because of travel restrictions and the Covid 19 virus. we gave Hertz over a 48 hour notice but they still charged us $100. Customer service soo bad, it Hertz.
Hidden fees
优点： Cheap upgrade
缺点： Add on at the door more than doubled my online reservation.
Extra chg for spouse; unfriendly clerk
缺点： In all rentals I've done in the past, there has been no charge for spouse to be included as a driver. Clerk was not friendly, and was not helpful -- seemed to just want to finish the transaction.
| 星期一 | 07:00 - 23:00 |
| 星期二 | 07:00 - 23:00 |
| 星期三 | 07:00 - 23:00 |
| 星期四 | 07:00 - 23:00 |
| 星期五 | 07:00 - 23:00 |
| 星期六 | 07:00 - 23:00 |
| 星期日 | 07:00 - 23:00 |
优点： Nothing. No cars available.
缺点： Dont let me reserve a car if none are available.
优点： Yes, very easy pickup and drop off and person checking me out was very friendly and sfraightfoward.
缺点： We booked an SUV online but were told they didn’t have any available. In fact they didn’t have any cars at all. We had to wait about 3 hours (there were several other who we’re waiting as well) for a car to be returned and cleaned. This put us off schedule and we missed our appointment.
优点： Nothing
缺点： Despite having a reservation, had to wait in line at counter for over 45 minutes, as three agents were handling all rentals for Avis, Budget, and Payless, and none of the three seemed to have cars ready. After finally making it out to the garage, had to wait another 30 minutes because the car assigned to me was not ready—over an hour after my scheduled (reserved?) pick up time.
Received a hybrid vehicle and did not appreciate the engine cutting off at every stop and the lack of power on the road.
On return, only one guy was on duty trying to check in all the cars being returned. This operation is a joke; avoid it at all costs!
Inconvenient dropoff
缺点： Had to walk inside airport terminal to complete dropoff
Greg Z
缺点： I was sold on this car by the agent because it had Sirius XM radio but the subscription expired. It was also a mid size car lesser then the SUV I was supposed to have. I found out that they had very low inventory on SUV's. So I feel I was swindled.
Nice car, clean, good price.
优点： Everything was smooth - beginning to end from pickup to dropoff. No complaints. Nice, new, clean car.
缺点： One annoying thing was the repeated attempts at upselling me from the vehicle class I reserved.
优点： price and quality of the vehicle
缺点： 25 minutes to prepare the car when I had made the reservation weeks before.
优点： Nice Car
缺点： Not being able to understand the AVIS rep due to accent, had to call back and get another customer service # and rep to resolve extending rental car
优点： Nothing. No cars available.
缺点： Dont let me reserve a car if none are available.
缺点： We booked an SUV online but were told they didn’t have any available. In fact they didn’t have any cars at all. We had to wait about 3 hours (there were several other who we’re waiting as well) for a car to be returned and cleaned. This put us off schedule and we missed our appointment.
优点： Nothing
缺点： Despite having a reservation, had to wait in line at counter for over 45 minutes, as three agents were handling all rentals for Avis, Budget, and Payless, and none of the three seemed to have cars ready. After finally making it out to the garage, had to wait another 30 minutes because the car assigned to me was not ready—over an hour after my scheduled (reserved?) pick up time.
Received a hybrid vehicle and did not appreciate the engine cutting off at every stop and the lack of power on the road.
On return, only one guy was on duty trying to check in all the cars being returned. This operation is a joke; avoid it at all costs!
Inconvenient dropoff
缺点： Had to walk inside airport terminal to complete dropoff
Greg Z
缺点： I was sold on this car by the agent because it had Sirius XM radio but the subscription expired. It was also a mid size car lesser then the SUV I was supposed to have. I found out that they had very low inventory on SUV's. So I feel I was swindled.
优点： Nice Car
缺点： Not being able to understand the AVIS rep due to accent, had to call back and get another customer service # and rep to resolve extending rental car
优点： The employee that helped us get our car was there at both pickup and drop off. He was so helpful and went above and beyond! The best customer service I have received in a long time.
缺点： I reserved my car for noon on Monday. My flight got delayed so I called to make sure that I would still be able to hold my car. I was on hold for 1.5 hrs and finally decided to email. Via email I was told they could not. It was so frustrating. The person that emailed me was so so rude. Once we got to the airport the employee was super helpful but it was the most frustrating experience up until that point.
优点： Staffs were helpful
Car is new & runs well
缺点： Cut down the unnecessary charges. Less or no extra fees.
优点： I received 3 phone calls confirming my rental and was assured that they would keep the office open (it closes at 8:00 and my flight arrived at 7:45) for at least an hour after scheduled pick up time. Everything was very easy and John (3/16/21 PNS evening shift) was so helpful. I would highly recommend this car rental service
优点： Staff was ok but overworked.
缺点： One agent was handling everything from signing people out and then walking them out to deliver their cars. It took one hour to do a checkout of a vehicle. Also no mention ahead of time of the special rules for Florida license holders.
优点： Super awesome experience! Best car rental I've ever had!
优点： Staff was great!!
缺点： No complaints, perfect experience
优点： The staff on the ground was good, corporate was awful. First it was a bait and switch. The picture of the car i reserved was not even close. I was told that i would be getting a smart car with no capability for luggage, so i had to upgrade which of course, came with a price increase. Then, when our flight was cancelled, i emailed the only email i had which apparently did not go anywhere. I called the phone number and was on hold for 45 minutes but had to go to an appt and hung up. The was no way to leave a message or request a call back. When i did not return the car, i received a call and explained my situation. I was then told that i would have to pay $518 for 2 additional days, if i did not agree they would claim the car stolen, file against me as a felony and have me arrested. I had no choice but to agree to the egregious pricing. I am looking to find out where i go to file complaints against everyone involved in this transaction. I hope that you might be able help me avoid further problems by becoming involved and reduce these charges. I do intend to fight this through every channel i can find. I can be reached at 303. 668-0172.
缺点： Everything could have been better.
优点： The staff were vary friendly, good people to work with.
缺点： They FORCE you to buy their insurance. They will not accept 3rd party insurance and will only let you get by if they call your agent and confirm that you have full coverage on your primary car. Their CC machines were down when I got there, and they had no backup. It was 2+ hours of waiting till we got a car. I will not rent from executive again.
优点： The staff was very friendly and very helpful. We have rented from other places before and this place was by far the best and easiest to work with. The car we rented was very clean and ready to go when we got off our plane. Great company.
缺点： I would say keep doing what your doing. We had a great experience.
优点： Staff member who checked us in was helpful and friendly, careful to explain drop off procedures (contactless) and also sanitized the car even though it was only moved from parking space about 20 feet to allow us to put in luggage. Could not have been better. Price was excellent (although $6 more than I was quoted, which I could not figure out but who cares about $6 when I got an upgrade for free to a bigger car which still got 32 MPG. Car was nearly new (4000 miles)
缺点： The cleanup crew did not delete the bluetooth connections to phones by previous renters, we had to do that but hey, if that is the biggest problem I ever have in a rental car, that is great
优点： The staff was friendly and did get me setup quick and easy.
缺点： It would be better to have the staff more knowledgeable about the area, because I bought a sun pass not knowing that the bridge toll was suspended. I could have saved an additional amount of money.
优点： Super friendly counter clerk. Car was very clean and easy to operate. Drop off was beyond easy.
优点： I received 3 phone calls confirming my rental and was assured that they would keep the office open (it closes at 8:00 and my flight arrived at 7:45) for at least an hour after scheduled pick up time. Everything was very easy and John (3/16/21 PNS evening shift) was so helpful. I would highly recommend this car rental service
优点： Super awesome experience! Best car rental I've ever had!
优点： Staff was great!!
缺点： No complaints, perfect experience
优点： The staff was very friendly and very helpful. We have rented from other places before and this place was by far the best and easiest to work with. The car we rented was very clean and ready to go when we got off our plane. Great company.
缺点： I would say keep doing what your doing. We had a great experience.
优点： Staff member who checked us in was helpful and friendly, careful to explain drop off procedures (contactless) and also sanitized the car even though it was only moved from parking space about 20 feet to allow us to put in luggage. Could not have been better. Price was excellent (although $6 more than I was quoted, which I could not figure out but who cares about $6 when I got an upgrade for free to a bigger car which still got 32 MPG. Car was nearly new (4000 miles)
缺点： The cleanup crew did not delete the bluetooth connections to phones by previous renters, we had to do that but hey, if that is the biggest problem I ever have in a rental car, that is great
优点： Super friendly counter clerk. Car was very clean and easy to operate. Drop off was beyond easy.
优点： The employee that helped us get our car was there at both pickup and drop off. He was so helpful and went above and beyond! The best customer service I have received in a long time.
缺点： I reserved my car for noon on Monday. My flight got delayed so I called to make sure that I would still be able to hold my car. I was on hold for 1.5 hrs and finally decided to email. Via email I was told they could not. It was so frustrating. The person that emailed me was so so rude. Once we got to the airport the employee was super helpful but it was the most frustrating experience up until that point.
优点： Staffs were helpful
Car is new & runs well
缺点： Cut down the unnecessary charges. Less or no extra fees.
优点： The staff was friendly and did get me setup quick and easy.
缺点： It would be better to have the staff more knowledgeable about the area, because I bought a sun pass not knowing that the bridge toll was suspended. I could have saved an additional amount of money.
优点： Staff was ok but overworked.
缺点： One agent was handling everything from signing people out and then walking them out to deliver their cars. It took one hour to do a checkout of a vehicle. Also no mention ahead of time of the special rules for Florida license holders.
优点： The staff on the ground was good, corporate was awful. First it was a bait and switch. The picture of the car i reserved was not even close. I was told that i would be getting a smart car with no capability for luggage, so i had to upgrade which of course, came with a price increase. Then, when our flight was cancelled, i emailed the only email i had which apparently did not go anywhere. I called the phone number and was on hold for 45 minutes but had to go to an appt and hung up. The was no way to leave a message or request a call back. When i did not return the car, i received a call and explained my situation. I was then told that i would have to pay $518 for 2 additional days, if i did not agree they would claim the car stolen, file against me as a felony and have me arrested. I had no choice but to agree to the egregious pricing. I am looking to find out where i go to file complaints against everyone involved in this transaction. I hope that you might be able help me avoid further problems by becoming involved and reduce these charges. I do intend to fight this through every channel i can find. I can be reached at 303. 668-0172.
缺点： Everything could have been better.
优点： The staff were vary friendly, good people to work with.
缺点： They FORCE you to buy their insurance. They will not accept 3rd party insurance and will only let you get by if they call your agent and confirm that you have full coverage on your primary car. Their CC machines were down when I got there, and they had no backup. It was 2+ hours of waiting till we got a car. I will not rent from executive again.
