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8.0
Long line at airport, nice car, good service
优点： The fully loaded Pacifica I started with was terrific, except it had a bad rear tire that kept deflating. I called roadside assistance and they very kindly directed me to an Enterprise only 5 miles away to exchange vehicles with minimal hassle.
缺点： I wish Alamo could have just replaced the tire, because the van I got in exchange from Enterprise was an ancient, dirty Grand Caravan with absolutely no modern features such as a backup camera, Bluetooth, or even USB. Not Alamo's fault but man that was a buzzkill for the rest of the week. Also, the line at the airport was just ridiculous.
点评来自
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4.0
Prerental damage
缺点： Long lines and waiting !!! Pré rental damage they are hassling me about. Then turn it over to independent DRU. For mysterious reason could not charge my current credit card - more inconvenience
点评来自
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7.6
优点： it was a nearly new unit!
缺点： Booked a SUV about a month in advance got to Pensacola and no SUV they first tried to put me in a mini van or a car (I said no way I already had prepaid $700) then they went to all the other rentals to find a SUV finally they decided to go clean up a return we waited for 45-60 minutes for this all to take place then they had the nerve to charge me $80 for a car seat rental by that time I was not to happy with the whole situation our kids were hungry and unhappy we was needing to get on the road. Also I don't believe that the unit was ever cleaned up from factory delivery it only had 349 miles on when we rented it but there was still film and residue on the inside of the windshield.
点评来自
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9.2
优点： Fast service at the start and return.
缺点： Inside of the windshield could've been cleaner.
点评来自
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10.0
Excellent and fast service
优点： The pickup process was simple and easy! The agent was awesome and very helpful! Thank you guys!
点评来自
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4.0
缺点： Had trouble with headlights
点评来自
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10.0
优点： Nice clean car
缺点： N/a
点评来自
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10.0
car phone charger
缺点： The car phone charger did not work... I even bought a new cords and a cigarette lighter charger...they didn't work.. but the cords worked in the house.
点评来自
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5.6
缺点： Asked for an SUV and place did not have one.... Bummer
点评来自
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10.0
Great experience
优点： I rented in PNS and the counter was literally steps from baggage claim. The process to rent and return was quick and the car was parked right across the street. The price for an SUV was way less than any others I compared. The gentleman who checked me in upon my return was awesome - very friendly and customer service oriented. He should be commended for his great attitude toward consumers.
点评来自
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10.0
Return was easy
优点： Returning the car was very easy.
点评来自
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2.0
Bad experience
缺点： Many unexpected charges and late fees that were not disclosed. I will never use Alamo again. Agents unwilling to refund or discontinue extra charges.
点评来自
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9.2
优点： Fast service at the start and return.
缺点： Inside of the windshield could've been cleaner.
点评来自
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10.0
Excellent and fast service
优点： The pickup process was simple and easy! The agent was awesome and very helpful! Thank you guys!
点评来自
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10.0
优点： Nice clean car
缺点： N/a
点评来自
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10.0
car phone charger
缺点： The car phone charger did not work... I even bought a new cords and a cigarette lighter charger...they didn't work.. but the cords worked in the house.
点评来自
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10.0
Great experience
优点： I rented in PNS and the counter was literally steps from baggage claim. The process to rent and return was quick and the car was parked right across the street. The price for an SUV was way less than any others I compared. The gentleman who checked me in upon my return was awesome - very friendly and customer service oriented. He should be commended for his great attitude toward consumers.
点评来自
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10.0
Return was easy
优点： Returning the car was very easy.
点评来自
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8.0
Long line at airport, nice car, good service
优点： The fully loaded Pacifica I started with was terrific, except it had a bad rear tire that kept deflating. I called roadside assistance and they very kindly directed me to an Enterprise only 5 miles away to exchange vehicles with minimal hassle.
缺点： I wish Alamo could have just replaced the tire, because the van I got in exchange from Enterprise was an ancient, dirty Grand Caravan with absolutely no modern features such as a backup camera, Bluetooth, or even USB. Not Alamo's fault but man that was a buzzkill for the rest of the week. Also, the line at the airport was just ridiculous.
点评来自
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7.6
优点： it was a nearly new unit!
缺点： Booked a SUV about a month in advance got to Pensacola and no SUV they first tried to put me in a mini van or a car (I said no way I already had prepaid $700) then they went to all the other rentals to find a SUV finally they decided to go clean up a return we waited for 45-60 minutes for this all to take place then they had the nerve to charge me $80 for a car seat rental by that time I was not to happy with the whole situation our kids were hungry and unhappy we was needing to get on the road. Also I don't believe that the unit was ever cleaned up from factory delivery it only had 349 miles on when we rented it but there was still film and residue on the inside of the windshield.
点评来自
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4.0
Prerental damage
缺点： Long lines and waiting !!! Pré rental damage they are hassling me about. Then turn it over to independent DRU. For mysterious reason could not charge my current credit card - more inconvenience
点评来自
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4.0
缺点： Had trouble with headlights
点评来自
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5.6
缺点： Asked for an SUV and place did not have one.... Bummer
点评来自
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2.0
Bad experience
缺点： Many unexpected charges and late fees that were not disclosed. I will never use Alamo again. Agents unwilling to refund or discontinue extra charges.
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