The hotel is located in Surabaya and is close to Royal Plaza Surabaya. It also provides a sauna, free Wi-Fi and a swimming pool. There are a variety of amenities available to guests of Hotel Ciputra World Surabaya managed by Swiss-Belhotel International, including a kids pool, 24-hour room service and a coffee bar. There is also free private parking on site for guests with a car. The rooms at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International are air-conditioned and offer bottled water, tea and coffee making facilities and a flat-screen TV. They provide blackout curtains, an in-room safe and a seating area. The hotel provides easy access to Surabaya Zoo and Surabaya Town Square. The Ampel Mosque and Plaza Tunjungan are nearby.