Shocking service!
缺点： I was supposed to get my car at the kochi airport. After getting out of the airport, I looked around for someone from Avis, but found no one. Waited for 45 mins and kept looking around, but no one arrived. Meanwhile asked around at the airport if there was any Avis counter, but there was none. Finally called the number provided by kayak, and the guy who picked up said it was the wrong number and put down the phone. I tried the number again, same guy picked up, this time I was more adamant and asked him if he was from a car rental agency, he said yes. I asked if it was Avis, he said no, but they had a tie up with Avis. I told him I was supposed to receive a car at the airport, he said he knew nothing of that, and besides he didn’t have any cars to give anyways. With that he disconnected the phone.
Thank you Kayak for a fantastic start to vacation. Never again will I use your website.
