索非亚 Sofia的租车

Our reservation was denied and no alternative was offered, rude

优点： Did not have time to see the rental reservation completed.

缺点： They were discriminatory, unprofessional, a young guy and a young rude girl. They left us with no car in a foreign country with 2 kids. We had to rent with a competitor. Sound unbelievable but it is all truthful. The mismanagement, totally unprofessional, disregarding for the customer, we felt discriminated - we can go on and on. How difficult was for them to give us another vehicle. I hope this was just us.