I got free upgrade and car was lovely staff very friendly and very pro优点： Professionalism and friendly 缺点： Nothing
Everything easy and fast. 优点： Fast and seamless process. 缺点： Nothing. All good.
缺点： After selecting a car three times, providing all the information including payment details information came up:
This side does no longer exist.
Terrible costumer service 缺点： The Hertz kiosk at NUE Airport was terrible. Poor customer service. The worker would not give me a car rental because she gave our car away. Then, wouldn't give me a refund.