诺福克机场的租车

优点： once I got to the office fast check in

缺点： I could not call the location. I tried several times and it always went to a national call center and they wouldn't transfer me to the desk at the location. There is no telling how long it will take to get the shuttle to and from the airport. this location apparently lost internet connection and no one emailed or called me to alert me of this problem. Also this "airport" location, It's not an airport location it's a mile away, does not accept after/before hours drop offs. so if this location happened to be open you as the customer can't leave until after 8 AM. there are 6 Am flights all the time. They don't tell you that Avis is their partner company and that you can drop off at the airport with them unless they have a problem. Also the car smelled like cigarettes and there was clothes from the previous renter still in the car, and the car windows were dirty. In addition, there was a sound that I didn't notice until I drove off that was coming from one of the wheels. I checked but nothing was there but it was a worrying the whole time i was driving the car. This tells me these cars aren't always inspected or cleaned before they send them back out. I think that it's unsafe.

优点： Would not be able to tell you. Never received notice that they would be closed by the time I landed. Never got in touch with the branch due to only being able to talk to customer service in California (they did not have the information either). All in all never again.

缺点： Reversing all of the above and better customer service.

缺点： Location is 2 miles from airport. The off site location was not expressed clearly. Shuttle to and from airport 7am to 7pm only. NO after/before hours drop off. Not worth the money saved for all the drama. Plus customer no service is 1-800 #. Do not be fooled by "local" number on contract or phone maps. Only able to speak to center, never the location. Let my pain be your gain. Find another company.

优点： The price per day

缺点： I had the most horrible experience picking up the vehicle

缺点： Rental car company has no way of picking up a vehicle after 7pm, there is no van to the office and if you could get to the office it’s closed. Why they offer the ability to rent a vehicle after 7pm makes no sense. I would not rent from them again and would not recommend the company to others.

缺点： the car was in bad shape... no one cleaned it out after the previous renal and I believe because the vehicle was in poor shape and was never picked up for cleaning or maintenance, someone just rented it back out again. the young lady who checked me in however was very pleasant and quick with the paper work so that I could get on my way.