最新点评
- 所有点评
- 好评
- 中评
- 差评
诺福克 Norfolk租车公司点评及资讯
╳
Alamo则点评
租车地点
Alamo
诺福克 Norfolk的租车点
2200 Norview Ave
+1 833 338 3318
Alamo的所有点评
位于诺福克 Norfolk的Alamo相关点评
最新点评
- 所有点评
- 好评
- 中评
- 差评
-
5.6
优点： The car was clean and almost new.
缺点： I really got hassled at pickup for not adding on their 3rd party insurance. The guy made it sound like I was definitely going to get in an accident or something and made me feel like I wasn’t very intelligent.
点评来自
-
10.0
优点： The staff was very friendly and helpful. He joked around with us and even gave us a free upgrade. Small things like that keep us coming back. :)
点评来自
-
5.6
优点： Vehicle didn't smell like smoke and was clean. Price was very good. Drop-off process was smooth.
缺点： We reserved the vehicle for 6 and it wasn't ready until 6:40. When we finally got it the van had half a tank of gas. The oil light was on. The man working the counter was rude. He did not attempt to apologize, offer a discount, or even make eye contact during the whole transaction.
点评来自
-
10.0
优点： Everything went very smooth.
缺点： Keep up the good work.
点评来自
-
10.0
优点： Pick-up and drop-off smooth
点评来自
-
8.0
优点： yes
缺点： nothing just rented a car not a cruse
点评来自
-
4.8
优点： Car type
缺点： 1) cleanliness. The car was dirty outside and inside, with garbage and dirty seats. 2) At car pick up, we decided we wanted to add 3 extra hours and were charged "a whole day". Initially, one day was $42 dollars, but the "extra day" was OVER $150.
点评来自
-
7.6
缺点： Pick up took to long
点评来自
-
2.0
优点： Staff was friendly, what happened wasn't their fault. Tried to help the best they could but their hands were tied.
缺点： Alamo has a stupid third party company that apparently does some sort of background check on renters because of car thefts. After waiting an hour I was unable to rent the vehicle because of this arbitrary "background check". I have great credit, no criminal record, etc etc but they couldn't answer w
点评来自
-
9.6
优点： Staff was efficient, friendly, kind, and helpful. Thank you.
缺点： N/a
点评来自
-
10.0
缺点： Everything was great!
点评来自
-
10.0
Easy drop off
优点： It was a normal process renting the car, and very easy to drop it off
点评来自
-
10.0
优点： The staff was very friendly and helpful. He joked around with us and even gave us a free upgrade. Small things like that keep us coming back. :)
点评来自
-
10.0
优点： Everything went very smooth.
缺点： Keep up the good work.
点评来自
-
10.0
优点： Pick-up and drop-off smooth
点评来自
-
9.6
优点： Staff was efficient, friendly, kind, and helpful. Thank you.
缺点： N/a
点评来自
-
10.0
缺点： Everything was great!
点评来自
-
10.0
Easy drop off
优点： It was a normal process renting the car, and very easy to drop it off
点评来自
-
5.6
优点： The car was clean and almost new.
缺点： I really got hassled at pickup for not adding on their 3rd party insurance. The guy made it sound like I was definitely going to get in an accident or something and made me feel like I wasn’t very intelligent.
点评来自
-
5.6
优点： Vehicle didn't smell like smoke and was clean. Price was very good. Drop-off process was smooth.
缺点： We reserved the vehicle for 6 and it wasn't ready until 6:40. When we finally got it the van had half a tank of gas. The oil light was on. The man working the counter was rude. He did not attempt to apologize, offer a discount, or even make eye contact during the whole transaction.
点评来自
-
4.8
优点： Car type
缺点： 1) cleanliness. The car was dirty outside and inside, with garbage and dirty seats. 2) At car pick up, we decided we wanted to add 3 extra hours and were charged "a whole day". Initially, one day was $42 dollars, but the "extra day" was OVER $150.
点评来自
-
2.0
优点： Staff was friendly, what happened wasn't their fault. Tried to help the best they could but their hands were tied.
缺点： Alamo has a stupid third party company that apparently does some sort of background check on renters because of car thefts. After waiting an hour I was unable to rent the vehicle because of this arbitrary "background check". I have great credit, no criminal record, etc etc but they couldn't answer w
点评来自
╳
Enterprise则点评
租车地点
Enterprise
诺福克 Norfolk的租车点
2200 Norview Ave
+1 833 338 3319
Enterprise的所有点评
位于诺福克 Norfolk的Enterprise相关点评
最新点评
- 所有点评
- 好评
- 中评
- 差评
-
10.0
缺点： It was a wonderful experience. The truck was clean and was fully gas. The attendant was very nice. Walked around the car with me and checked for scratches or other damages.
点评来自
-
6.4
优点： Staff was great, prompt and responded quickly. Got me on the road as soon as possible.
缺点： I got a sports car for a few days. Drove it, the radio wasn't functioning, went to drive the car back to the airport and the vehicle was completely dead.
点评来自
-
2.0
优点： Nothing - the staff did not let me rent the car because I didn’t have a return flight - I’m military.
缺点： Rented a car
点评来自
-
2.0
优点： 100% terrible.
缺点： Everything. Didn’t even honor the reservation. Ended up not getting the car and got an Uber.
点评来自
-
6.4
优点： Having a kiosk with people in the garage to check me in, though it wasn't clear whom to see.
缺点： Confusing drop-off, not well or clearly indicated. And this review label says the drop-off was in Norfolk, but it was actually at the airport in Newport News, VA.
点评来自
-
10.0
Great Job Enterprise!
优点： You guys are all so friendly and efficient!
缺点： Not a single complaint
点评来自
-
10.0
Kayak gave me a great deal.
优点： Check in and check out went great.
点评来自
-
10.0
优点： Courteous service and fast
点评来自
-
2.0
缺点： I wasn't able to rent from your company because I do t have a credit card. I have a Debit card but was told that wouldn't work. I was however allowed to make the reservation and have to adjust last minute. I also was charged for trip insurance and I would like that amount refunded
点评来自
-
9.2
Charges
缺点： Having to pay extra for a car that came from N.Y. and returning it in N.J. Don't make sense for me.
点评来自
-
2.8
缺点： It took over an hour to pick up the vehicle. The class of cars I chose showed a newer Kia and I got a much older Mitsubishi something or other. And the alignment was off.
点评来自
-
10.0
缺点： It was a wonderful experience. The truck was clean and was fully gas. The attendant was very nice. Walked around the car with me and checked for scratches or other damages.
点评来自
-
10.0
Great Job Enterprise!
优点： You guys are all so friendly and efficient!
缺点： Not a single complaint
点评来自
-
10.0
Kayak gave me a great deal.
优点： Check in and check out went great.
点评来自
-
10.0
优点： Courteous service and fast
点评来自
-
9.2
Charges
缺点： Having to pay extra for a car that came from N.Y. and returning it in N.J. Don't make sense for me.
点评来自
-
6.4
优点： Staff was great, prompt and responded quickly. Got me on the road as soon as possible.
缺点： I got a sports car for a few days. Drove it, the radio wasn't functioning, went to drive the car back to the airport and the vehicle was completely dead.
点评来自
-
2.0
优点： Nothing - the staff did not let me rent the car because I didn’t have a return flight - I’m military.
缺点： Rented a car
点评来自
-
2.0
优点： 100% terrible.
缺点： Everything. Didn’t even honor the reservation. Ended up not getting the car and got an Uber.
点评来自
-
6.4
优点： Having a kiosk with people in the garage to check me in, though it wasn't clear whom to see.
缺点： Confusing drop-off, not well or clearly indicated. And this review label says the drop-off was in Norfolk, but it was actually at the airport in Newport News, VA.
点评来自
-
2.0
缺点： I wasn't able to rent from your company because I do t have a credit card. I have a Debit card but was told that wouldn't work. I was however allowed to make the reservation and have to adjust last minute. I also was charged for trip insurance and I would like that amount refunded
点评来自
-
2.8
缺点： It took over an hour to pick up the vehicle. The class of cars I chose showed a newer Kia and I got a much older Mitsubishi something or other. And the alignment was off.
点评来自
╳
Avis则点评
租车地点
Avis
诺福克 Norfolk的租车点
2200 Norview Avenue
+1 757 855 1945
Avis的所有点评
位于诺福克 Norfolk的Avis相关点评
最新点评
- 所有点评
- 好评
- 中评
- 差评
-
6.4
优点： The car was nice and clean; pick-up/drop-off was quick and easy.
缺点： The counter agent was NOT honest about additional fees he sold us. Claimed additional insurance was "only $27" but failed to mentioned it was $27 per DAY. Did not appreciate this underhanded upsell.
点评来自
-
10.0
优点： The staff very professional and the car in good conditions
点评来自
-
10.0
缺点： Nothing!! I had a very good experience.
点评来自
-
5.2
优点： Vehicle room Cleanliness
缺点： The wait time at drop off and pick up Accurate quote
点评来自
-
8.4
Everything went smoothly
优点： Convenient and efficient service. Vehicle in good condition.
缺点： Some confusion regarding insurance.
点评来自
-
8.0
缺点： Left my car phone charger in the car. It can't be found. :(
点评来自
-
6.4
Car Rental for Wedding
优点： When I told AVIS my car rental was for my wedding that occurred on the pick up day, I was upgraded from a Lincoln to a brand new Mercedes which pleased me. The Mercedes was beautiful. My replacement vehicle was nice and spacious (after a roadside exchange due to a flat tire on the first car)
缺点： The fact that my rental (the Mercedes) caught a flat within 20minutes of picking the vehicle up (the vehicle was originally picked up at 10:48am) And then there was no spare available within the vehicle. I requested a roadside exchange but it didn't arrive until almost 5pm. And the lack of operable vehicle caused a really HUGE inconvenience for my wedding and single handily ruined my wedding transportation plan. On top of that, on the return day I was told by the company that I had to be charged for two day opposed to the one day that I rented, the replacement vehicle (considered good it didn't come till almost 5pm.
点评来自
-
10.0
Easy
优点： Once again quick. Upon getting out of the vehicle the attendant noted I walked with a cane and asked if I would like a shuttle ride to the airport. Her concern was first for me the customer then the vehicle.
点评来自
-
10.0
优点： Quick, efficient car return. No hassles.
点评来自
-
6.8
Informative attendants
优点： Check in speed was fast. It was easy to get to and the check in attendant was very knowledgeable about the car policies.
缺点： Nothing
点评来自
-
10.0
优点： The staff very professional and the car in good conditions
点评来自
-
10.0
缺点： Nothing!! I had a very good experience.
点评来自
-
10.0
Easy
优点： Once again quick. Upon getting out of the vehicle the attendant noted I walked with a cane and asked if I would like a shuttle ride to the airport. Her concern was first for me the customer then the vehicle.
点评来自
-
10.0
优点： Quick, efficient car return. No hassles.
点评来自
-
8.4
Everything went smoothly
优点： Convenient and efficient service. Vehicle in good condition.
缺点： Some confusion regarding insurance.
点评来自
-
8.0
缺点： Left my car phone charger in the car. It can't be found. :(
点评来自
-
6.8
Informative attendants
优点： Check in speed was fast. It was easy to get to and the check in attendant was very knowledgeable about the car policies.
缺点： Nothing
点评来自
-
6.4
优点： The car was nice and clean; pick-up/drop-off was quick and easy.
缺点： The counter agent was NOT honest about additional fees he sold us. Claimed additional insurance was "only $27" but failed to mentioned it was $27 per DAY. Did not appreciate this underhanded upsell.
点评来自
-
5.2
优点： Vehicle room Cleanliness
缺点： The wait time at drop off and pick up Accurate quote
点评来自
-
6.4
Car Rental for Wedding
优点： When I told AVIS my car rental was for my wedding that occurred on the pick up day, I was upgraded from a Lincoln to a brand new Mercedes which pleased me. The Mercedes was beautiful. My replacement vehicle was nice and spacious (after a roadside exchange due to a flat tire on the first car)
缺点： The fact that my rental (the Mercedes) caught a flat within 20minutes of picking the vehicle up (the vehicle was originally picked up at 10:48am) And then there was no spare available within the vehicle. I requested a roadside exchange but it didn't arrive until almost 5pm. And the lack of operable vehicle caused a really HUGE inconvenience for my wedding and single handily ruined my wedding transportation plan. On top of that, on the return day I was told by the company that I had to be charged for two day opposed to the one day that I rented, the replacement vehicle (considered good it didn't come till almost 5pm.
点评来自
╳
Dollar则点评
租车地点
Dollar
诺福克 Norfolk的租车点
2200 Norview Ave
+1 866 434 2226
Dollar的所有点评
位于诺福克 Norfolk的Dollar相关点评
最新点评
- 所有点评
- 好评
- 中评
- 差评
-
10.0
优点： Super easy, no waiting, easy drop off, nice people. Great experience.
点评来自
-
6.8
缺点： I started off only having to pay about $49 for my rental but after all the taxes and extra fees I ended up paying $200 for 1 day
点评来自
-
10.0
优点： My experience at Norfolk could not have been better
缺点： When I reserved the car online I thought it would be charged to my credit card at that time but while picking up the car I was surprised to learn it would be charged to my card at pick up.
点评来自
-
10.0
Would rent from Dollar again
优点： The staff was exceptionally courteous and helpful.
点评来自
-
10.0
缺点： We didn’t return it to Norfolk. Took it back a week early to Atlanta because of the hurricane
点评来自
-
7.6
优点： The associate @ Norfolk Airport was very friendly
点评来自
-
2.0
Never rent from Dollar
优点： Nothing
缺点： I reserved a minivan for a family of five months in advance. When I arrived to pick it up, they didn’t have a minivan and said they couldn’t tell me when the next one would be available. There were two other families ahead of me waiting for one also. They made a reservation they were unable to keep and basically told me I could sit and wait for someone to return one, or I could rent a car that seated four...for a family of five!
点评来自
-
4.4
优点： I liked the courtesy, care and attention given to me by everyone who assisted me with this rental. However the problems I encountered I do not believe was the fault of the individuals who assisted me.
缺点： I received 3 receipts for my rental by email and each one had different charges. The 4th receipt would be the one I received upon rental of the vehicle. Additionally, I was charged alternately for 3 days and 4 days for the same car rental. I just received the receipts through by email and of course will deal with Dollar Rental tomorrow. I believe that the return desk closes at 7:00 pm and it is now 6:26pm my time.
点评来自
-
8.0
优点： It was ok
缺点： Slow service, inefficient representative.
点评来自
-
10.0
Great upgrade
优点： Recieved a generous upgrade.
缺点： Short line. Nice agent. Cool car.
点评来自
-
8.8
优点： Size of vehicle was good.
缺点： Vehicle (Nissan Rogue) had poor acceleration. Car smelled very chemically, as if air bag had gone off prior to me renting it, like epoxy glue or nail polish remover, something very strong. I often had to drive with windows down to not get a headache. I accepted it because there was no easy way to inform an employee (no attendants in pick up area and line back at the airport building was exceedingly long).
点评来自
-
10.0
优点： Easy to extend for a day.
缺点： It was a little expensive for a compact.
点评来自
-
10.0
优点： Super easy, no waiting, easy drop off, nice people. Great experience.
点评来自
-
10.0
优点： My experience at Norfolk could not have been better
缺点： When I reserved the car online I thought it would be charged to my credit card at that time but while picking up the car I was surprised to learn it would be charged to my card at pick up.
点评来自
-
10.0
Would rent from Dollar again
优点： The staff was exceptionally courteous and helpful.
点评来自
-
10.0
缺点： We didn’t return it to Norfolk. Took it back a week early to Atlanta because of the hurricane
点评来自
-
10.0
Great upgrade
优点： Recieved a generous upgrade.
缺点： Short line. Nice agent. Cool car.
点评来自
-
8.8
优点： Size of vehicle was good.
缺点： Vehicle (Nissan Rogue) had poor acceleration. Car smelled very chemically, as if air bag had gone off prior to me renting it, like epoxy glue or nail polish remover, something very strong. I often had to drive with windows down to not get a headache. I accepted it because there was no easy way to inform an employee (no attendants in pick up area and line back at the airport building was exceedingly long).
点评来自
-
10.0
优点： Easy to extend for a day.
缺点： It was a little expensive for a compact.
点评来自
-
2.0
Never rent from Dollar
优点： Nothing
缺点： I reserved a minivan for a family of five months in advance. When I arrived to pick it up, they didn’t have a minivan and said they couldn’t tell me when the next one would be available. There were two other families ahead of me waiting for one also. They made a reservation they were unable to keep and basically told me I could sit and wait for someone to return one, or I could rent a car that seated four...for a family of five!
点评来自
-
4.4
优点： I liked the courtesy, care and attention given to me by everyone who assisted me with this rental. However the problems I encountered I do not believe was the fault of the individuals who assisted me.
缺点： I received 3 receipts for my rental by email and each one had different charges. The 4th receipt would be the one I received upon rental of the vehicle. Additionally, I was charged alternately for 3 days and 4 days for the same car rental. I just received the receipts through by email and of course will deal with Dollar Rental tomorrow. I believe that the return desk closes at 7:00 pm and it is now 6:26pm my time.
点评来自
╳
Hertz则点评
租车地点
Hertz
诺福克 Norfolk的租车点
2200 Norview Avenue
+1 757 857 1261
Hertz的所有点评
位于诺福克 Norfolk的Hertz相关点评
最新点评
- 所有点评
- 好评
- 中评
- 差评
-
10.0
优点： Staff was extremely nice, very quick and easy process compared to the other rental companies I’ve been through. I was shocked how fast they were getting things done. And they allow you to do your own inspection! And their deposit amount is reasonable. I will definitely rent from them more often.
缺点： From my own experience, I don’t feel they could’ve done anything better.
点评来自
-
5.2
优点： Easy drop off
缺点： My person picking me up was told she couldn’t wait for me even ge drop off process takes less than 5 minutes.
点评来自
-
6.4
Expensive slowmobile
优点： Pickup and drop off was easy. Car was clean
缺点： The vehicle had no pick up when accelerating. After adding another driver and insurance, this was a rip off!
点评来自
-
2.0
Didn’t honor kayak reservation
优点： Nothing
缺点： Was told they don’t honor kayak reservations, because kayak isn’t accurate.
点评来自
-
10.0
优点： Loved the car. Everything went great. Love Sirius XM.
点评来自
-
4.0
Bait & Switch
优点： The fact that Hertz National headquarters intervened thereby not ruining a trip we had planned since the beginning of November.
缺点： My husband was going to drive on the trip, but I rented the car as he was not home. When he tried to pick the car up, Hertz said that, because he was not listed, he couldn't pick it up--they would have to charge for 2 drivers (although, when I rented, I was never asked who was driving). When it was explained, they still would not let him have the Toyota I rented & paid for--they forced us to go to another contract & gave us a Nissan Maxima which was smaller, cost more, cheaply constructed, and forced us to put down a $200 deposit to boot. It took a call to Hertz headquarters to make them abide by the rental. Then they had the gall to tell us that's what we got for renting through Kayak, not Hertz directly.
点评来自
-
5.6
Dissapointed
优点： That I was able to exchange the vehicle without any issues.
缺点： That I had to return the car (Nissan Altima) to the airport to exchange due to the issues with the key fob that kept disconnecting with the car that prevented starting the car. That was an extra trip that I did not plan. When exchanging, the only similar size car available was Hyundai Sonata. With almost 50,000 miles, it was basic at most in cleanliness and comfort. I have had Hertz as my top rental, but this did put a blemish on that.
点评来自
-
6.8
Are ridiculous drop off fees necessary???
优点： Great vehicle and customer service in Norfolk. No one available in the pickup garage area.
缺点： The $100+ drop off fee always gets me.
点评来自
-
2.0
缺点： Rude c
点评来自
-
6.8
Dissapointed
优点： Easy drop off service
缺点： Be clear with the credit card. You should let the people know they need a credit card since the beginning not as a cláusula on the contract. I wanted the car I paid for, your website said a Chrysler and they had Kia's
点评来自
-
10.0
client representative in Norfolk was very friendly and accommodating
优点： We upgraded based on her recommendation - easy pick up and drop off - would definitely do again!
点评来自
-
2.0
Hertz had no available cars
优点： Hard to like anything when the reservation is not honored.
缺点： They didn't have any cars available. I had to Uber.
点评来自
-
10.0
优点： Staff was extremely nice, very quick and easy process compared to the other rental companies I’ve been through. I was shocked how fast they were getting things done. And they allow you to do your own inspection! And their deposit amount is reasonable. I will definitely rent from them more often.
缺点： From my own experience, I don’t feel they could’ve done anything better.
点评来自
-
10.0
优点： Loved the car. Everything went great. Love Sirius XM.
点评来自
-
10.0
client representative in Norfolk was very friendly and accommodating
优点： We upgraded based on her recommendation - easy pick up and drop off - would definitely do again!
点评来自
-
6.8
Are ridiculous drop off fees necessary???
优点： Great vehicle and customer service in Norfolk. No one available in the pickup garage area.
缺点： The $100+ drop off fee always gets me.
点评来自
-
6.8
Dissapointed
优点： Easy drop off service
缺点： Be clear with the credit card. You should let the people know they need a credit card since the beginning not as a cláusula on the contract. I wanted the car I paid for, your website said a Chrysler and they had Kia's
点评来自
-
5.2
优点： Easy drop off
缺点： My person picking me up was told she couldn’t wait for me even ge drop off process takes less than 5 minutes.
点评来自
-
6.4
Expensive slowmobile
优点： Pickup and drop off was easy. Car was clean
缺点： The vehicle had no pick up when accelerating. After adding another driver and insurance, this was a rip off!
点评来自
-
2.0
Didn’t honor kayak reservation
优点： Nothing
缺点： Was told they don’t honor kayak reservations, because kayak isn’t accurate.
点评来自
-
4.0
Bait & Switch
优点： The fact that Hertz National headquarters intervened thereby not ruining a trip we had planned since the beginning of November.
缺点： My husband was going to drive on the trip, but I rented the car as he was not home. When he tried to pick the car up, Hertz said that, because he was not listed, he couldn't pick it up--they would have to charge for 2 drivers (although, when I rented, I was never asked who was driving). When it was explained, they still would not let him have the Toyota I rented & paid for--they forced us to go to another contract & gave us a Nissan Maxima which was smaller, cost more, cheaply constructed, and forced us to put down a $200 deposit to boot. It took a call to Hertz headquarters to make them abide by the rental. Then they had the gall to tell us that's what we got for renting through Kayak, not Hertz directly.
点评来自
-
5.6
Dissapointed
优点： That I was able to exchange the vehicle without any issues.
缺点： That I had to return the car (Nissan Altima) to the airport to exchange due to the issues with the key fob that kept disconnecting with the car that prevented starting the car. That was an extra trip that I did not plan. When exchanging, the only similar size car available was Hyundai Sonata. With almost 50,000 miles, it was basic at most in cleanliness and comfort. I have had Hertz as my top rental, but this did put a blemish on that.
点评来自
-
2.0
缺点： Rude c
点评来自
-
2.0
Hertz had no available cars
优点： Hard to like anything when the reservation is not honored.
缺点： They didn't have any cars available. I had to Uber.
点评来自
╳
Thrifty则点评
租车地点
Thrifty
诺福克 Norfolk的租车点
2200 Norview Avenue
+1 877 283 0898
Thrifty的所有点评
位于诺福克 Norfolk的Thrifty相关点评
最新点评
- 所有点评
- 好评
- 中评
- 差评
-
3.6
优点： Pick up staff (Clyde) was very rude and started yelling and cursing at me over the counter. The person who actually helped me was nice. Drop off staff was also nice.
缺点： Not having such a rude employee
点评来自
-
6.0
优点： quickness with return
缺点： price is too high for the basic car provided
点评来自
-
4.0
Price gaiging
缺点： Difference in price to add one day rentsl
点评来自
-
2.0
Didn’t get a car
缺点： I didn’t have a major cc
点评来自
-
8.0
缺点： The car was fine but it smaeeled really bad, I had to spray it with fabreeze and that only helped temporarily. It was not "New Car Smell" Bill
点评来自
-
7.6
Puck could be much better
优点： Price
缺点： Car nowhere to found in the garage. Forced to return to pickup counter with my luggage and get back in line (3 people ahead of me). Agent radioed dispatcher to find the car but to no avail. Agent then left the counter, with me behind him, to the garage. Had to haul my luaggae by myself down stairs because agent chose a short cut to the garage. Eventually found the car, but time wasted and overall seemed like a sloppy process,
点评来自
-
10.0
优点： Great service!!!!
点评来自
-
4.0
Be prepared to wait
优点： It was fast dropping it off and the shuttle ride to the Airport. The associates were friendly and helped me with my bags.
缺点： My wait in line for an available car was about an hour which was about half my flight time. This is the second time I experienced this extreme wait time. They are always scrambling to find cars to fulfill their reservations. The associate didn’t even apologize for the inconvenience or thank me for my patience. The car was not completely clean either it still had the previous renter’s agreement in there. I’m guessing he just got out.
点评来自
-
3.6
Another shitbox on wheels
优点： Nothing, it's a Nissan versa, there is only one car in the world worse: the Mitsubishi Mirage.
缺点： These shitboxes should not be used in fleet rentals, they bring a horrible customer experience. I ordered the 'manager's special' via kayak...and got the lowest category car possible, why would you choose that option ever again if you are getting the worst vehicle possible. I drive an Audi S5 and will never, ever get behind a wheel of this horrible, unsafe, slow vehicle again, and probably will not rent from thrifty again, I always get upgrades from Hertz and Enterprise with my military ID.
点评来自
-
10.0
优点： Great value, nice car for the weekend!
点评来自
-
7.6
Weak link
优点： Despite having made a reservation in advance, the car pick up process did not go smoothly. The Thrifty counter was unstaffed, forcing employees of other companies to do double duty, causing a buildup of lines wait time for customers.. this made for a cumbersome pick-up process. Nor was there anyone in garage to explain car features. As a consequence, I was never able to open the door at back for my luggage and forces to put it on upholstered seats.
缺点： The car return process was wonderfully efficient, the employees helpful and extremely courteous.
点评来自
-
10.0
优点： Checked in and dropped off at the airport quickly.
缺点： Asked about insurance and I had to put gas in the car.
点评来自
-
8.0
缺点： The car was fine but it smaeeled really bad, I had to spray it with fabreeze and that only helped temporarily. It was not "New Car Smell" Bill
点评来自
-
7.6
Puck could be much better
优点： Price
缺点： Car nowhere to found in the garage. Forced to return to pickup counter with my luggage and get back in line (3 people ahead of me). Agent radioed dispatcher to find the car but to no avail. Agent then left the counter, with me behind him, to the garage. Had to haul my luaggae by myself down stairs because agent chose a short cut to the garage. Eventually found the car, but time wasted and overall seemed like a sloppy process,
点评来自
-
7.6
Weak link
优点： Despite having made a reservation in advance, the car pick up process did not go smoothly. The Thrifty counter was unstaffed, forcing employees of other companies to do double duty, causing a buildup of lines wait time for customers.. this made for a cumbersome pick-up process. Nor was there anyone in garage to explain car features. As a consequence, I was never able to open the door at back for my luggage and forces to put it on upholstered seats.
缺点： The car return process was wonderfully efficient, the employees helpful and extremely courteous.
点评来自
-
3.6
优点： Pick up staff (Clyde) was very rude and started yelling and cursing at me over the counter. The person who actually helped me was nice. Drop off staff was also nice.
缺点： Not having such a rude employee
点评来自
-
6.0
优点： quickness with return
缺点： price is too high for the basic car provided
点评来自
-
4.0
Price gaiging
缺点： Difference in price to add one day rentsl
点评来自
-
2.0
Didn’t get a car
缺点： I didn’t have a major cc
点评来自
-
4.0
Be prepared to wait
优点： It was fast dropping it off and the shuttle ride to the Airport. The associates were friendly and helped me with my bags.
缺点： My wait in line for an available car was about an hour which was about half my flight time. This is the second time I experienced this extreme wait time. They are always scrambling to find cars to fulfill their reservations. The associate didn’t even apologize for the inconvenience or thank me for my patience. The car was not completely clean either it still had the previous renter’s agreement in there. I’m guessing he just got out.
点评来自
-
3.6
Another shitbox on wheels
优点： Nothing, it's a Nissan versa, there is only one car in the world worse: the Mitsubishi Mirage.
缺点： These shitboxes should not be used in fleet rentals, they bring a horrible customer experience. I ordered the 'manager's special' via kayak...and got the lowest category car possible, why would you choose that option ever again if you are getting the worst vehicle possible. I drive an Audi S5 and will never, ever get behind a wheel of this horrible, unsafe, slow vehicle again, and probably will not rent from thrifty again, I always get upgrades from Hertz and Enterprise with my military ID.
点评来自
╳
Budget则点评
租车地点
Budget
诺福克 Norfolk的租车点
2200 Norview Avenue
+1 757 313 8242
Budget的所有点评
位于诺福克 Norfolk的Budget相关点评
最新点评
- 所有点评
- 好评
- 中评
- 差评
-
8.4
缺点： No windshield wash cleaner. Something sticky on both driver and passenger sides of dashboard. These 2 things (if corrected) would have made my experience excellent!
点评来自
-
8.8
缺点： Car smelled like smoke and it was too expensive.
点评来自
-
2.8
缺点： We showed up on time for our rental at Budget and were told it was at least an hour and a half wait because they didn’t have any cars. We ended up going to another car counter and renting from them.
点评来自
-
10.0
优点： Everything went smooth with the transaction and the vehicle was as advertised and worked great.
点评来自
-
4.4
优点： Staff was good.
缺点： Car was VERY poorly maintained. It had 29,000 miles on it. The brakes were very "grabby" and the tires were worn out. On the last day of rental, the left rear tire went flat and I had to change the tire in 90 degree heat on side of the freeway.
点评来自
-
8.0
优点： Staff was so friendly and helpful
缺点： Didn’t have my original booked vehicle, but quickly found me a good substitute.
点评来自
-
10.0
优点： The car was comfy
缺点： Rates for military personnel / reduction in price
点评来自
-
8.0
优点： Staff were mostly helpful - dropoff was simple & fast.
缺点： Prices are just way more than they should be across all companies.
点评来自
-
10.0
优点： Professional and helpful pick up and drop off.
点评来自
-
6.0
缺点： Car not available at checkin, unclear when it would be. First rep said we had no reservation and didn't investigate further. Said to get car from another company. Showed confirmation number too.
点评来自
-
7.2
Redemption
优点： The staff was helpful and courteous.
点评来自
-
2.0
Cigarette smoke and terrible customer assistance
优点： The vehicle’s mechanical performance was fine.
缺点： The vehicle smelled of cigarette smoke. I called Budget to ask for assistance in swapping the car for one that did not smell so bad. Customer service could not tell me where the closest rental office was and suggested that I go online to find one. That was after they hung up on me three time while transferring me between departments, so I had to keep calling back and explaining the same story over and over again. I found the closest rental office myself - and hour and a half from where we were staying - so didn’t swap the vehicle. When I returned the car, there was no one available to receive my complaint in either of two different Budget offices at the airport. I left my number with an agent who advised that the manager would be available in about 15 minutes to talk with me. So i called customer service, and they offered me a $50 discount on a $1,250 rental. When I asked to be transferred to a supervisor, you guessed it, hung up on, again. The manager still hasn’t called me. Will never rent from Budget again.
点评来自
-
8.8
缺点： Car smelled like smoke and it was too expensive.
点评来自
-
10.0
优点： Everything went smooth with the transaction and the vehicle was as advertised and worked great.
点评来自
-
10.0
优点： The car was comfy
缺点： Rates for military personnel / reduction in price
点评来自
-
10.0
优点： Professional and helpful pick up and drop off.
点评来自
-
8.4
缺点： No windshield wash cleaner. Something sticky on both driver and passenger sides of dashboard. These 2 things (if corrected) would have made my experience excellent!
点评来自
-
8.0
优点： Staff was so friendly and helpful
缺点： Didn’t have my original booked vehicle, but quickly found me a good substitute.
点评来自
-
8.0
优点： Staff were mostly helpful - dropoff was simple & fast.
缺点： Prices are just way more than they should be across all companies.
点评来自
-
7.2
Redemption
优点： The staff was helpful and courteous.
点评来自
-
2.8
缺点： We showed up on time for our rental at Budget and were told it was at least an hour and a half wait because they didn’t have any cars. We ended up going to another car counter and renting from them.
点评来自
-
4.4
优点： Staff was good.
缺点： Car was VERY poorly maintained. It had 29,000 miles on it. The brakes were very "grabby" and the tires were worn out. On the last day of rental, the left rear tire went flat and I had to change the tire in 90 degree heat on side of the freeway.
点评来自
-
6.0
缺点： Car not available at checkin, unclear when it would be. First rep said we had no reservation and didn't investigate further. Said to get car from another company. Showed confirmation number too.
点评来自
-
2.0
Cigarette smoke and terrible customer assistance
优点： The vehicle’s mechanical performance was fine.
缺点： The vehicle smelled of cigarette smoke. I called Budget to ask for assistance in swapping the car for one that did not smell so bad. Customer service could not tell me where the closest rental office was and suggested that I go online to find one. That was after they hung up on me three time while transferring me between departments, so I had to keep calling back and explaining the same story over and over again. I found the closest rental office myself - and hour and a half from where we were staying - so didn’t swap the vehicle. When I returned the car, there was no one available to receive my complaint in either of two different Budget offices at the airport. I left my number with an agent who advised that the manager would be available in about 15 minutes to talk with me. So i called customer service, and they offered me a $50 discount on a $1,250 rental. When I asked to be transferred to a supervisor, you guessed it, hung up on, again. The manager still hasn’t called me. Will never rent from Budget again.
点评来自
╳
Payless则点评
租车地点
Payless
诺福克 Norfolk的租车点
3444 North Military Highway
+1 757 855 0977
Payless的所有点评
位于诺福克 Norfolk的Payless相关点评
最新点评
- 所有点评
- 好评
- 中评
- 差评
-
3.2
优点： The price per day
缺点： I had the most horrible experience picking up the vehicle
点评来自
-
9.2
缺点： A little better explanation on pick up. Would rather not go directly to the airport since I rented locally and have a car to park
点评来自
-
2.0
缺点： Rental car company has no way of picking up a vehicle after 7pm, there is no van to the office and if you could get to the office it’s closed. Why they offer the ability to rent a vehicle after 7pm makes no sense. I would not rent from them again and would not recommend the company to others.
点评来自
-
10.0
Norfolk drop off
优点： The office on Military Highway was closed so I dropped off the rental at the airport. Easy to find and was greeted by a friendly lady who answered my questions.
缺点： Good value.
点评来自
-
3.2
缺点： the car was in bad shape... no one cleaned it out after the previous renal and I believe because the vehicle was in poor shape and was never picked up for cleaning or maintenance, someone just rented it back out again. the young lady who checked me in however was very pleasant and quick with the paper work so that I could get on my way.
点评来自
-
10.0
优点： In Norfolk, Payless picks up the customer at the airport then drives about 3 minutes to the Payless location where the rental contract is signed and the vehicle is received. When the vehicle is returned to Payless, they shuttle the customer to the airport and drop off, curb-side, at departures. I love that I don't have to navigate through airport traffic or have to haul my luggage through the parking lot(s). The vehicle they issued was clean, a newer model, and in great condition. The whole experience was really easy, and they were so nice.
缺点： They have demonstrated excellent customer service and prices (I've rented with them 3 times in 2 years), but the curb-appeal of the business and the lobby first made me wonder if the place was a here-and-gone business. I tend to develop a level of trust toward a business based on the upkeep of a place.
点评来自
-
10.0
优点： Price,
缺点： I have to add my friend because my credit score, that were cost me more money that I don't have,y bill was. I didn't see the price on my ticket please send me the copy of my receipt. MAI CHAPPEL
点评来自
-
10.0
Easy in and out.
优点： Customer service was great both picking up and dropping off the rental. The vehicle was clean and met the criteria I requested at an amazing price.
点评来自
-
8.0
Very good
优点： Car was what I expected. Employees were nice. No significant wait time for the shuttle to/from the airport. No wait time to pick up the car. I would use them again.
点评来自
-
5.2
优点： Volkswagon Jetta. Clean car. Inexpensive gas option
缺点： Staff at off site office made several mistakes. Tried to up sell and were rather unpleasant.
点评来自
-
3.2
poor service
缺点： Car was dirty, and smelled. Shuttle service required long wait and time estimates by staff were inaccurate.
点评来自
-
2.0
Horrible Service/Accountability
优点： Nothing.
缺点： I made a reservation, and en route I called JUST TO MAKE SURE my rental was available because of the poor reviews. Not only was the associate flagrant in her response, but she had no earthly idea when a rental would be available or bothered to care why her company was still allowing rental reservations when there are no available cars. Poor service overall, it’s not worth the price tag.
点评来自
-
9.2
缺点： A little better explanation on pick up. Would rather not go directly to the airport since I rented locally and have a car to park
点评来自
-
10.0
Norfolk drop off
优点： The office on Military Highway was closed so I dropped off the rental at the airport. Easy to find and was greeted by a friendly lady who answered my questions.
缺点： Good value.
点评来自
-
10.0
优点： In Norfolk, Payless picks up the customer at the airport then drives about 3 minutes to the Payless location where the rental contract is signed and the vehicle is received. When the vehicle is returned to Payless, they shuttle the customer to the airport and drop off, curb-side, at departures. I love that I don't have to navigate through airport traffic or have to haul my luggage through the parking lot(s). The vehicle they issued was clean, a newer model, and in great condition. The whole experience was really easy, and they were so nice.
缺点： They have demonstrated excellent customer service and prices (I've rented with them 3 times in 2 years), but the curb-appeal of the business and the lobby first made me wonder if the place was a here-and-gone business. I tend to develop a level of trust toward a business based on the upkeep of a place.
点评来自
-
10.0
优点： Price,
缺点： I have to add my friend because my credit score, that were cost me more money that I don't have,y bill was. I didn't see the price on my ticket please send me the copy of my receipt. MAI CHAPPEL
点评来自
-
10.0
Easy in and out.
优点： Customer service was great both picking up and dropping off the rental. The vehicle was clean and met the criteria I requested at an amazing price.
点评来自
-
3.2
优点： The price per day
缺点： I had the most horrible experience picking up the vehicle
点评来自
-
2.0
缺点： Rental car company has no way of picking up a vehicle after 7pm, there is no van to the office and if you could get to the office it’s closed. Why they offer the ability to rent a vehicle after 7pm makes no sense. I would not rent from them again and would not recommend the company to others.
点评来自
-
3.2
缺点： the car was in bad shape... no one cleaned it out after the previous renal and I believe because the vehicle was in poor shape and was never picked up for cleaning or maintenance, someone just rented it back out again. the young lady who checked me in however was very pleasant and quick with the paper work so that I could get on my way.
点评来自
-
5.2
优点： Volkswagon Jetta. Clean car. Inexpensive gas option
缺点： Staff at off site office made several mistakes. Tried to up sell and were rather unpleasant.
点评来自
-
3.2
poor service
缺点： Car was dirty, and smelled. Shuttle service required long wait and time estimates by staff were inaccurate.
点评来自
-
2.0
Horrible Service/Accountability
优点： Nothing.
缺点： I made a reservation, and en route I called JUST TO MAKE SURE my rental was available because of the poor reviews. Not only was the associate flagrant in her response, but she had no earthly idea when a rental would be available or bothered to care why her company was still allowing rental reservations when there are no available cars. Poor service overall, it’s not worth the price tag.
点评来自
