最新点评
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7.2
优点： The staff was friendly.
缺点： The car smelled like cigarette smoke covered up by heavy perfume.
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10.0
优点： Friendly staff. Very efficient.
缺点： Nothing
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2.0
优点： They have poorly communication with the customer the sale person name nick in the counter i ask him if i can return the car late in my return day and he yes no problem. The fact is he never told is was going to a extra charge for it. This very bad service. And i have to pay for this miscommunication. Then the manager in shift send that can only take 60 dollar from the bill. My bill was 322. It came to 422. Less the 60dollars i pay 375. i will never rent a car from them. And i travel a lot and rent a lot of cars. I will not do business with them at all .
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8.4
优点： Friendly and helpful staff. Not too much up selling at desk.
缺点： Receipt was emailed to some random other persons email address. Someone i don’t know and have never heard of. They googled my name and forwarded the receipt. Sending a receipt to other people is kind of problematic.
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9.2
优点： Staff was great, super easy check out and drop off. Very courteous. Had the car that I needed.
缺点： Would love a little better pricing. $195 was slightly high. $150 would have been better range.
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2.0
Cancelled flight
缺点： Cancelled flite, refused to refund
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5.6
Overcharged me
优点： I like the rental I had no problem with the car at all
缺点： I had to call and extend the time I had it because our flight for cancelled and the agent said he was going to give me a discounted rate on the extra day but I looked t my card and they had charged double. I called to get it fixed and the lady said there was nothing she could do about it because the guy I spoke with had no authorization to give me a discount
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9.2
优点： Easy location, convenience, customer service and speed.
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10.0
Outstanding service
优点： My bill got messed up and took some time to get resolved, but they took some days off the rental due to their error as a customer service gesture. THIS is what outstanding customer service looks like!! They valued my time and showed they valued me as a customer.
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10.0
Amazing Alamo customer associate
优点： My Alamo customer associate at Richmond International airport, Gil Green, was extremely professional and took care of my needs. I traveled to Richmond to drive to NC to visit my mother in the hospital, and Gil was very empathetic and gave me an upgrade to a wonderful Tucson SUV for the xtra driving comfort.
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8.0
Excellent people
优点： The representative was polite, helpful, And actually quite pleasant. The process was extremely fast and efficient. The signage is good which was important.
缺点： The fact that it is inside a parking garage with not a lot of space to gather belongs, etc. The nature of the location keeps cleanliness lacking. However the area wasn’t filthy.
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5.2
缺点： Total FUBAR operation at Alamo counter would not recommend these idiots!!
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10.0
优点： Friendly staff. Very efficient.
缺点： Nothing
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9.2
优点： Staff was great, super easy check out and drop off. Very courteous. Had the car that I needed.
缺点： Would love a little better pricing. $195 was slightly high. $150 would have been better range.
点评来自
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9.2
优点： Easy location, convenience, customer service and speed.
点评来自
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10.0
Outstanding service
优点： My bill got messed up and took some time to get resolved, but they took some days off the rental due to their error as a customer service gesture. THIS is what outstanding customer service looks like!! They valued my time and showed they valued me as a customer.
点评来自
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10.0
Amazing Alamo customer associate
优点： My Alamo customer associate at Richmond International airport, Gil Green, was extremely professional and took care of my needs. I traveled to Richmond to drive to NC to visit my mother in the hospital, and Gil was very empathetic and gave me an upgrade to a wonderful Tucson SUV for the xtra driving comfort.
点评来自
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7.2
优点： The staff was friendly.
缺点： The car smelled like cigarette smoke covered up by heavy perfume.
点评来自
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8.4
优点： Friendly and helpful staff. Not too much up selling at desk.
缺点： Receipt was emailed to some random other persons email address. Someone i don’t know and have never heard of. They googled my name and forwarded the receipt. Sending a receipt to other people is kind of problematic.
点评来自
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8.0
Excellent people
优点： The representative was polite, helpful, And actually quite pleasant. The process was extremely fast and efficient. The signage is good which was important.
缺点： The fact that it is inside a parking garage with not a lot of space to gather belongs, etc. The nature of the location keeps cleanliness lacking. However the area wasn’t filthy.
点评来自
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2.0
优点： They have poorly communication with the customer the sale person name nick in the counter i ask him if i can return the car late in my return day and he yes no problem. The fact is he never told is was going to a extra charge for it. This very bad service. And i have to pay for this miscommunication. Then the manager in shift send that can only take 60 dollar from the bill. My bill was 322. It came to 422. Less the 60dollars i pay 375. i will never rent a car from them. And i travel a lot and rent a lot of cars. I will not do business with them at all .
点评来自
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2.0
Cancelled flight
缺点： Cancelled flite, refused to refund
点评来自
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5.6
Overcharged me
优点： I like the rental I had no problem with the car at all
缺点： I had to call and extend the time I had it because our flight for cancelled and the agent said he was going to give me a discounted rate on the extra day but I looked t my card and they had charged double. I called to get it fixed and the lady said there was nothing she could do about it because the guy I spoke with had no authorization to give me a discount
点评来自
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5.2
缺点： Total FUBAR operation at Alamo counter would not recommend these idiots!!
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