最新点评
- 所有点评
- 好评
- 中评
- 差评
-
9.2
优点： Staff was great, super easy check out and drop off. Very courteous. Had the car that I needed.
缺点： Would love a little better pricing. $195 was slightly high. $150 would have been better range.
点评来自
-
2.0
Cancelled flight
缺点： Cancelled flite, refused to refund
点评来自
-
5.6
Overcharged me
优点： I like the rental I had no problem with the car at all
缺点： I had to call and extend the time I had it because our flight for cancelled and the agent said he was going to give me a discounted rate on the extra day but I looked t my card and they had charged double. I called to get it fixed and the lady said there was nothing she could do about it because the guy I spoke with had no authorization to give me a discount
点评来自
-
9.2
优点： Easy location, convenience, customer service and speed.
点评来自
-
10.0
Outstanding service
优点： My bill got messed up and took some time to get resolved, but they took some days off the rental due to their error as a customer service gesture. THIS is what outstanding customer service looks like!! They valued my time and showed they valued me as a customer.
点评来自
-
10.0
Amazing Alamo customer associate
优点： My Alamo customer associate at Richmond International airport, Gil Green, was extremely professional and took care of my needs. I traveled to Richmond to drive to NC to visit my mother in the hospital, and Gil was very empathetic and gave me an upgrade to a wonderful Tucson SUV for the xtra driving comfort.
点评来自
-
8.0
Excellent people
优点： The representative was polite, helpful, And actually quite pleasant. The process was extremely fast and efficient. The signage is good which was important.
缺点： The fact that it is inside a parking garage with not a lot of space to gather belongs, etc. The nature of the location keeps cleanliness lacking. However the area wasn’t filthy.
点评来自
-
5.2
缺点： Total FUBAR operation at Alamo counter would not recommend these idiots!!
点评来自
-
6.0
缺点： Actually turned car back into Enterprise.
点评来自
-
5.2
Not the best
缺点： Ticket counter only had one person working at 12:30am and it took us 45 minutes to get the car. Once we got the car, we found out that someone had smoked in it and weren't about to get another at 1:15am. We were told we'd get a $50 credit, however, we still haven't received a receipt.
点评来自
-
8.0
Better without the miscommunication!
优点： Bo in Richmond was friendly and helpful. They did not have the mini van we requested so he got us a different vehicle from National to meet our needs!
缺点： The miscommunication that there was a drop box in DC for after 6 drop offs. We arrived at 6:10 and no drop off. After speaking to two different Alamo representatives, we settled to drop the car off the following morning! DC is not a great place to find parking over night
点评来自
-
9.2
优点： The car was clean and new. Drop off was very easy and convenient. The rental car garage at RIC is very convenient compared to rental car pick ups at other airports.
缺点： At pickup I was informed that roadside assistance if something happened to the car was not included in the cost of the rental. The extra $60 added on wasn't terrible, but I didn't like how it was a surprise charge. Had I known about it beforehand I might have chosen a different rental company/location. The airport pickup location and the added fees charged by the airport make renting from the airport not worth it for me as a local.
点评来自
-
9.2
优点： Staff was great, super easy check out and drop off. Very courteous. Had the car that I needed.
缺点： Would love a little better pricing. $195 was slightly high. $150 would have been better range.
点评来自
-
9.2
优点： Easy location, convenience, customer service and speed.
点评来自
-
10.0
Outstanding service
优点： My bill got messed up and took some time to get resolved, but they took some days off the rental due to their error as a customer service gesture. THIS is what outstanding customer service looks like!! They valued my time and showed they valued me as a customer.
点评来自
-
10.0
Amazing Alamo customer associate
优点： My Alamo customer associate at Richmond International airport, Gil Green, was extremely professional and took care of my needs. I traveled to Richmond to drive to NC to visit my mother in the hospital, and Gil was very empathetic and gave me an upgrade to a wonderful Tucson SUV for the xtra driving comfort.
点评来自
-
9.2
优点： The car was clean and new. Drop off was very easy and convenient. The rental car garage at RIC is very convenient compared to rental car pick ups at other airports.
缺点： At pickup I was informed that roadside assistance if something happened to the car was not included in the cost of the rental. The extra $60 added on wasn't terrible, but I didn't like how it was a surprise charge. Had I known about it beforehand I might have chosen a different rental company/location. The airport pickup location and the added fees charged by the airport make renting from the airport not worth it for me as a local.
点评来自
-
8.0
Excellent people
优点： The representative was polite, helpful, And actually quite pleasant. The process was extremely fast and efficient. The signage is good which was important.
缺点： The fact that it is inside a parking garage with not a lot of space to gather belongs, etc. The nature of the location keeps cleanliness lacking. However the area wasn’t filthy.
点评来自
-
8.0
Better without the miscommunication!
优点： Bo in Richmond was friendly and helpful. They did not have the mini van we requested so he got us a different vehicle from National to meet our needs!
缺点： The miscommunication that there was a drop box in DC for after 6 drop offs. We arrived at 6:10 and no drop off. After speaking to two different Alamo representatives, we settled to drop the car off the following morning! DC is not a great place to find parking over night
点评来自
-
2.0
Cancelled flight
缺点： Cancelled flite, refused to refund
点评来自
-
5.6
Overcharged me
优点： I like the rental I had no problem with the car at all
缺点： I had to call and extend the time I had it because our flight for cancelled and the agent said he was going to give me a discounted rate on the extra day but I looked t my card and they had charged double. I called to get it fixed and the lady said there was nothing she could do about it because the guy I spoke with had no authorization to give me a discount
点评来自
-
5.2
缺点： Total FUBAR operation at Alamo counter would not recommend these idiots!!
点评来自
-
6.0
缺点： Actually turned car back into Enterprise.
点评来自
-
5.2
Not the best
缺点： Ticket counter only had one person working at 12:30am and it took us 45 minutes to get the car. Once we got the car, we found out that someone had smoked in it and weren't about to get another at 1:15am. We were told we'd get a $50 credit, however, we still haven't received a receipt.
点评来自
