最新点评
- 所有点评
- 好评
- 中评
- 差评
-
2.0
优点： Every step of this process was horrible. Rude, disorganized associates at pick up. The car was still dirty when I got into it and all the tire pressures were dangerously low. The drop off location wasn't operational and it took over an hour to get someone on the phone who could tell me how to return the car. 2 days later I'm still trying to close out my reservation with them. I will never rent with Hertz again.
缺点： Absolutely everything. Horrible experience, will never use Hertz again.
点评来自
-
9.2
优点： Staff was great. Understaffed though! Long line to get car! Took 45 min.
缺点： More help at counter
点评来自
-
10.0
优点： great experience
点评来自
-
8.8
优点： The staff at the pick up point was very kind and the process was quick and easy!
缺点： More explanation about drop off. I understand they don’t have a lot of control over how the place ais designed but when I arrived it was confusing and left with some unease that I was just to leave the keys in the car and go. I wasn’t explained this and I wasn’t fond of not being able talk to ne one
点评来自
-
6.8
缺点： It had a number of piece of trash in the car.
点评来自
-
8.0
No receipt
优点： Cheapest rental and wonderful car.
缺点： Couldn’t find my rental contract to send a receipt so does that mean I get the car for free since I never received a receipt upon returning the car?
点评来自
-
6.0
优点： The car was very nice.
缺点： The pick up was awful. The agent did not realize the drop off was at a different location and she had to redo the paperwork. Then she charged the wrong amount, so she had to do the paperwork again. She got it right the third time. When I finally got to the car, I saw the gas tank was at 3/8. I had to walk all the way back to the agent because the rental agreement showed a full tank. I won't know if I got everything corrected or not until I get the charge on my credit card (the agent at the drop off was unable to print me a receipt). I expect more from Hertz.
点评来自
-
8.4
优点： Fast friendly service. Good connectivity in the car.
缺点： Car seat was not the most comfortable
点评来自
-
10.0
Very helpful employee
优点： Maggie explained everything in thorough detail. Her attention to customer service is unprecedented. I have never rented with her to before but I will if Maggie is the standard.
缺点： Car was very difficult to drive
点评来自
-
10.0
优点： Drop off took less than 30 seconds
缺点： A little trouble with processing paper work and billing. Staff very pleasant and helpful
点评来自
-
4.0
Non-Hertz Like Experience
缺点： I had to wait at AVL while a car was received in and then the car had not been cleaned while also being two classes. Slow the one I ordered. In ATL at turn in. Slow response and confusion in prioritizatikn process which delayed my departure. Also unable to provide me a receipt at turn in.
点评来自
-
2.0
Hertz would not honor reservation
优点： Nothing. Awful experience.
点评来自
-
9.2
优点： Staff was great. Understaffed though! Long line to get car! Took 45 min.
缺点： More help at counter
点评来自
-
10.0
优点： great experience
点评来自
-
8.8
优点： The staff at the pick up point was very kind and the process was quick and easy!
缺点： More explanation about drop off. I understand they don’t have a lot of control over how the place ais designed but when I arrived it was confusing and left with some unease that I was just to leave the keys in the car and go. I wasn’t explained this and I wasn’t fond of not being able talk to ne one
点评来自
-
10.0
Very helpful employee
优点： Maggie explained everything in thorough detail. Her attention to customer service is unprecedented. I have never rented with her to before but I will if Maggie is the standard.
缺点： Car was very difficult to drive
点评来自
-
10.0
优点： Drop off took less than 30 seconds
缺点： A little trouble with processing paper work and billing. Staff very pleasant and helpful
点评来自
-
6.8
缺点： It had a number of piece of trash in the car.
点评来自
-
8.0
No receipt
优点： Cheapest rental and wonderful car.
缺点： Couldn’t find my rental contract to send a receipt so does that mean I get the car for free since I never received a receipt upon returning the car?
点评来自
-
8.4
优点： Fast friendly service. Good connectivity in the car.
缺点： Car seat was not the most comfortable
点评来自
-
2.0
优点： Every step of this process was horrible. Rude, disorganized associates at pick up. The car was still dirty when I got into it and all the tire pressures were dangerously low. The drop off location wasn't operational and it took over an hour to get someone on the phone who could tell me how to return the car. 2 days later I'm still trying to close out my reservation with them. I will never rent with Hertz again.
缺点： Absolutely everything. Horrible experience, will never use Hertz again.
点评来自
-
6.0
优点： The car was very nice.
缺点： The pick up was awful. The agent did not realize the drop off was at a different location and she had to redo the paperwork. Then she charged the wrong amount, so she had to do the paperwork again. She got it right the third time. When I finally got to the car, I saw the gas tank was at 3/8. I had to walk all the way back to the agent because the rental agreement showed a full tank. I won't know if I got everything corrected or not until I get the charge on my credit card (the agent at the drop off was unable to print me a receipt). I expect more from Hertz.
点评来自
-
4.0
Non-Hertz Like Experience
缺点： I had to wait at AVL while a car was received in and then the car had not been cleaned while also being two classes. Slow the one I ordered. In ATL at turn in. Slow response and confusion in prioritizatikn process which delayed my departure. Also unable to provide me a receipt at turn in.
点评来自
-
2.0
Hertz would not honor reservation
优点： Nothing. Awful experience.
点评来自
