阿什维尔 Asheville Regional的租车

缺点： Rental office is not at the airport. It took almost 45 minutes for shuttle pick up.

Hidden charges

优点： It was a nice vehicle that did what I wanted it to do.

缺点： Dollar has hidden charges about geographic zones you can drive to within the “unlimited miles” offer. My rental cost me twice as much as the reservation because I was charged an extra $20 per day that I could never have known about when I booked. Terrible.

terrible all around

缺点： Took 1.5 hours to rent the car, it had not been cleaned and only had 1/4 tank of gas

Trapped By Upgrade

优点： I thought the price would be great. Turns out, the price was 'wrong' because I rejected the upgrade.

缺点： I reserved a mid-size for four days and was quoted $223. When I arrived at the counter in Asheville, there were 3 counter attendants and a kiosk. With no communication from any of the attendants, no one knew they could step up to the kiosk. Signage was poorly placed, too, so no one knew where the line started or ended. After thirty five minutes in line (2 people ahead of me in the line, 2 at the counter...), finally it was my turn. Two men came up, cut in line, and got the attendant's attention to "just ask a question." The attendant promptly left the counter, and me, to help them. I waited until the next attendant was available and tried to step over to him, but the other attendant returned. She was walking me through all the questions and asked if I wanted an upgrade to an SUV. I declined. She asked again. I declined. I had the mid-size and I was set. She got pushy and irritated. I declined. I tried to be polite - I've worked retail and know what it's like when customers jump to upset. She was clearly angry about my response. Next, she asked if I wanted insurance coverage. I explained that I had the best insurance and I'd verified that I didn't need coverage. She stopped and said, "Ma'am. Ma'am. Ma'am. You HAVE to have coverage." So, I asked how much the basic would cost and she said, "Well, we'll see..." and took a long time to look at the screen. Then she said that it would cost $355. I asked again if the coverage was required and said, "I was quoted $223" and she responded, "Ma'am. I'm telling you NOW that you HAVE to get coverage and it's GOING to be $355." I said that I couldn't do $355 and asked if she could cancel it. She said, "I mean, if that's what YOU want, I can cancel it right now..." So, I walked down the row, picked Budget, and got a better car for $240 (not required even a little to have coverage with them...) A little more than my original, but apparently, I'm REQUIRED to get coverage with Dollar. I also wasted nearly 40 minutes in line. Time I could have been driving to my destination. Needless to say, if that's the policy, I won't be going with Dollar again. The bait and switch is unfair. I also worry about a hiring practice that would create a 40 minute line with 4 available attendants - and a salesperson more concerned with the upgrade commission than making the sale.