Great service, crappy car
优点： The people at the rental counter were super friendly and helpful
缺点： The car was garbage. Super uncomfortable, lots of really weird design decisions, awkward shifting in automatic mode (the whole car lurched when shifting gears), and it smelled bad.
优点： Staff were very accommodating
Excellent service, slow pickup
优点： Great car, awesome drop-off experience. Attentive employees who knew what they were doing.
缺点： The pickup still took more than 1.5 hours, even though I had reserved/booked in advance, which made me miss my hotel check-out time. One unfortunate employee was left to deal with a long line of customers who hadn't booked in advance, further penalizing those who had planned ahead.
优点： Easy
缺点： nothing
Excellent service, slow pickup
优点： Great car, awesome drop-off experience. Attentive employees who knew what they were doing.
缺点： The pickup still took more than 1.5 hours, even though I had reserved/booked in advance, which made me miss my hotel check-out time. One unfortunate employee was left to deal with a long line of customers who hadn't booked in advance, further penalizing those who had planned ahead.
优点： Easy
缺点： nothing
优点： The staff member was nice and once we were able to finally see someone
缺点： The rental system needs to be cleaner, having an individual walk out to the car is rather slow since then you loose a agent and leave people waiting way to long (we waited an hour and a half.
long wait, poor service
缺点： long wait to drop off
no cover for rain protection waiting for shuttle bus back to airport for departing flight, also long wait for the bus
headlights need adjustment, driving at night difficult without bright lights on
优点： Great service
缺点： Expected a Jeep Wrangler due to a picture and received a Mazda
Great customer service! Different idea of an "SUV"
优点： The man at the rental counter was friendly, patient and generally great. He took his time with us and went above and beyond to help us. He was really wonderful to deal with.
缺点： What we reserved (and the photos that explained what we had reserved) looked very different from what we got. We expected a mid-size SUV and the vehicle was small.
car troubles
优点： comfortable ford focus. they have a free shuttle service from their main location.
缺点： the car had mechanical problems almost immediately which got worse over the trip and eventually had to be towed and replaced. We had to press to get a day refunded which they did eventually. it was a dangerous situation on a brand new car. Lucky I wasn't hit. they did rectify it fairly promptly.
Great help to jet-lagged travel stupid traveller
优点： They were extremely helpful and accommodating after I locked my keyless fob in the car at 5am on the way to the airport with my suitcase in the trunk. They went out of their way to try to find the best and cheapest way to ship it to my next location and then when it turned out I wasn't able to ship it without taking some things out of the suitcase they agreed to hold it for me free of charge since I was flying back through Iceland and asked which of their locations would be the most convenient for me. They always responded quickly and were very fair with their charges.
Not same car
缺点： Reserved a bus for a big group and they tried to switch it and give us a station wagon. Took over an hour and a half to get the bus because they said it was being cleaned. It was very unorganized and they also made us pay the difference for upsizing even though we originally reserved the bus. Will find a different company in Reykjavik next time.
Great customer service
优点： great car; handled well; clean; good mileage
Great help to jet-lagged travel stupid traveller
优点： They were extremely helpful and accommodating after I locked my keyless fob in the car at 5am on the way to the airport with my suitcase in the trunk. They went out of their way to try to find the best and cheapest way to ship it to my next location and then when it turned out I wasn't able to ship it without taking some things out of the suitcase they agreed to hold it for me free of charge since I was flying back through Iceland and asked which of their locations would be the most convenient for me. They always responded quickly and were very fair with their charges.
Great customer service
优点： great car; handled well; clean; good mileage
优点： The staff member was nice and once we were able to finally see someone
缺点： The rental system needs to be cleaner, having an individual walk out to the car is rather slow since then you loose a agent and leave people waiting way to long (we waited an hour and a half.
优点： Great service
缺点： Expected a Jeep Wrangler due to a picture and received a Mazda
Great customer service! Different idea of an "SUV"
优点： The man at the rental counter was friendly, patient and generally great. He took his time with us and went above and beyond to help us. He was really wonderful to deal with.
缺点： What we reserved (and the photos that explained what we had reserved) looked very different from what we got. We expected a mid-size SUV and the vehicle was small.
long wait, poor service
缺点： long wait to drop off
no cover for rain protection waiting for shuttle bus back to airport for departing flight, also long wait for the bus
headlights need adjustment, driving at night difficult without bright lights on
car troubles
优点： comfortable ford focus. they have a free shuttle service from their main location.
缺点： the car had mechanical problems almost immediately which got worse over the trip and eventually had to be towed and replaced. We had to press to get a day refunded which they did eventually. it was a dangerous situation on a brand new car. Lucky I wasn't hit. they did rectify it fairly promptly.
Not same car
缺点： Reserved a bus for a big group and they tried to switch it and give us a station wagon. Took over an hour and a half to get the bus because they said it was being cleaned. It was very unorganized and they also made us pay the difference for upsizing even though we originally reserved the bus. Will find a different company in Reykjavik next time.
